COVID-19: Maintaining customer loyalty and trust during times of uncertainty

Bevin Arnason is a seasoned executive with over 20 years of global consulting experience and has worked with many Fortune 500 companies across various industries. She is recognized for her leadership in digital transformation, customer experience, and sustainability, and works closely with teams to successfully deliver complex global programs by making thoughtful changes that are flexible and scalable for future growth. Bevin currently leads the Sustainability and Climate program for both Deloitte’s Global Consulting business and for Deloitte Canada’s Consulting business. She also serves as a Relationship Partner for two of Deloitte’s largest clients in Canada, leading engagement teams and delivering the breadth of Deloitte to best serve our clients. Previously, she led the Deloitte Digital business for Canada. Prior to Deloitte, Bevin worked with IBM, HP, PwC, and Keane/NTT Data in various consulting leadership roles. Bevin has a passion for travel and experiencing different cultures. During her career, she’s lived in Canada, the United States, and Switzerland, and has enjoyed serving a variety of clients around the globe. Bevin’s knowledge of commercial business, industry trends, and the evolving competitive landscape and regulatory environments enables her to help clients assess their organization and position for growth. Cultivating leadership at all levels and building diverse and inclusive communities is foundational in how Bevin provides colleagues with opportunities to learn, grow, and make an impact that matters. She understands the challenges involved in leading and inspiring high performance in geographically dispersed teams to drive results. Bevin holds an MBA degree from the University of Southern California and a Bachelor of Commerce degree from Dalhousie University.

A love of creativity and engineering has shaped a 30-year career spent imagining and delivering large and complex digital solutions for clients across multiple industries and geographies. A love of creativity and engineering has shaped a 30-year career spent imagining and delivering large and complex digital solutions for clients across multiple industries and geographies. Sam is one of the founding partners of Deloitte Digital and prior to becoming the CEO he led the UK and EMEA businesses. Under his leadership Deloitte Digital has further cemented it’s position (as assessed by Gartner, Forrester and other independent analysts) as the global leader across a broad set of consumer impacting capabilities (CRM, customer experience, commerce and marketing technology) and established creative leadership in key markets with recognition in the form of rapid revenue growth and multiple awards. With digital technologies becoming ever more ubiquitous and critical to organisational success, Sam’s experience of bringing together capabilities from across Deloitte, and a broader ecosystem, to solve clients’ most pressing business issues with technology infused solutions, will serve him well in his roles as the Chief Strategy Officer for Consulting. The client work that Sam shapes and leads is transformational. In recent years he has provided executive leadership for programmes that have enabled consumer brands to drive the exponential growth of their global direct-to-consumer revenue, delivered platforms that enabled traditional retailers to build successful omni-channel businesses, and dramatically increased the market capitalization of two wholly owned subsidiaries in the financial services sector prior to divestment. In the UK, he has worked with public sector organisation to digitized citizen services, simultaneously solving for increased demand (and citizen expectations) and reduced budget.