Anglicare + Deloitte: Workday HR Transformation Results
Introduction
Anglicare Sydney, part of the Anglicare Australia Network, set out to transform its people experience and workforce operations to better serve residents and clients across aged care and community services. Guided by a clear ambition to move beyond a basic HR information system and harness data powerfully across the enterprise, Anglicare partnered with Workday and Deloitte to modernize its HR processes, elevate workforce visibility, and improve care quality.
The Challenge
Three years ago, Anglicare faced significant workforce challenges. Employee turnover was approximately 30%, and recruiting a care worker took 42 days on average.
Ongoing shortages meant relying on casual staff, which risked suboptimal care for residents. Without an HR information system, teams managed new requirements and challenges through spreadsheets and manual processes. The result was a workforce that felt frustrated, burnt out, and overwhelmed.
The Solution
Anglicare embarked on a Workday implementation to unify HR data, streamline processes, and enable position management. The goal was not only to store data, but to use it powerfully across modules for better decision-making and visibility.
In collaboration with Workday and Deloitte, Anglicare eliminated 25 paper forms, freed HR teams to work at their skill level, and established a more resilient operating model. Throughout the program, the partnership emphasized clear communication and collaborative ways of working to resolve issues quickly and keep momentum
The Result
Within nine months of going live, Anglicare delivered measurable improvements. Turnover in aged care decreased to around 14%. Average time-to-hire dropped from 42 days to about 13 days for bulk roles, with a best time of six days and a target of seven days from job posting to contract offer.
HR now benefits from stronger data quality and visibility. Core processes accelerated: salary reviews shrank from three months to a couple of weeks, and engagement surveys that once took three months can now be deployed in moments. Together, these gains are helping Anglicare’s people focus on the work that matters most—supporting clients and residents.
The partnership with Workday and Deloitte was very special… there was great communication and we worked as one team together.
- Yvette McDonald, Chief People and Customer Officer
