Deloitte and ServiceNow identified five workflow automation trends and a roadmap to navigate rapid change in 2023.
Then, GenAI unleashed new innovations faster than we ever could have imagined. In 2024, you must make the right GenAI moves to avoid the hype—and discern what drives value and what’s just noise.
By staying ahead of these five trends, you can propel your business into the future:
“Don’t risk missing the bigger picture with a singular focus on GenAI. Most good business strategies are tied to diversification and mastering the fundamentals—and now more than ever, organizations should look to deliver enterprise wide wins to support revenue growth while managing operating margins.”
Asish Ramchandran, Chief Commercial Officer, ServiceNow Alliance, Deloitte Global