IDC MarketScape: Worldwide Salesforce Implementation Services 2025-2026 Vendor Assessment

This IDC MarketScape represents a vendor assessment of the Salesforce implementation services worldwide using the IDC MarketScape model. This excerpt is a quantitative and qualitative assessment of the characteristics that explain a vendor’s success in the marketplace and Deloitte is recognized as a Leader. For the purposes of this analysis, IDC divided potential key measures for success into two primary categories: capabilities and strategies.

"We believe being recognized as a Leader reinforces Deloitte’s ability—and responsibility—to help our clients navigate the expanding Salesforce capability set, extract the most value from their technology investments, and drive AI-enabled, industry-relevant transformation that’s scalable and trustworthy. We’ll keep investing in innovation across our industry accelerators and delivery assets, and in embedding capabilities like Salesforce Data 360, Informatica, and Agentforce to help clients reimagine customer and employee experiences end to end. With ongoing co-innovation with Salesforce and our other ecosystem alliances, we’re focused on helping enterprises move from implementation to sustained value realization,” said Harry Datwani, Chief Commercial Officer for Deloitte Global Salesforce Business.

The IDC MarketScape noted, “Deloitte has strong capabilities for Salesforce services. Customers of Deloitte that IDC interacted with shared very strong likelihood of referring the vendor to peers that seek Salesforce services. Deloitte’s customers indicated the vendor to be highly effective in offering value for the fees charged. Its customers are satisfied with its customer service, cherishing its ability to resolve issues and optimize global delivery.”

The report also highlighted, “Deloitte is investing in both proprietary and native Salesforce AI capabilities. The firm has embedded Salesforce Einstein and Agentforce technology into its offerings to drive automation, enhanced insights, and personalized engagement across customer experiences. Deloitte’s AI vision centers on helping clients realize scalable, responsible, and industry-relevant AI outcomes—leveraging both generative and predictive AI within Salesforce ecosystems to improve business performance and fuel innovation.”

Key Links

• Click to enlarge image 
• Read the Getting from Hype to Value with Artificial Intelligence (AI) in the Front Office blog
• Source: IDC MarketScape: Worldwide Salesforce Implementation Services 2025-2026 Vendor Assessment (Doc #US51272324, December 2025)

IDC Disclaimer: 

The insights provided are part of the IDC MarketScape Excerpt, which is an extraction from the original IDC MarketScape assessment. Per IDC policy, only the Vendor Summary Profile for the purchasing vendor will be included in a given IDC MarketScape Excerpt. To gain access to the profiles for all suppliers included in the assessment, contact IDC.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market.  The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.