Gartner® Critical Capabilities for Custom Software Development Services 2025
Deloitte scored highest in all three Use Cases: Unique User Experience, Unique Operational Processes, and Unique Products.
Key Takeaways :
- Understanding of the vendors and their scores for 10 Critical Capabilities as described in the Gartner report: Business Acumen, Design (User & Customer Experience), AI and GenAI Expertise, API and Integration Expertise, Analytics and BI Service Experience, Software Engineering Approaches, Multiexperience Development, Talent Operations, Technical Architecture and Cloud and Quality Engineering
- Insights from Gartner to accurately assess the providers in the current market and their potential to shape the market in the future
The Gartner Critical Capabilities report is a companion to the Magic QuadrantTM for Custom Software Development Services, Worldwide 2025, providing a deeper insight into the capability and suitability of provider’s IT products and services based on specific or customized use cases for custom software development services.
Deloitte scored highest in the Critical Capabilities Use Cases evaluations. Deloitte was evaluated for capabilities for three Use Cases: Unique User Experience, Unique Operational Processes, and Unique Products; and scored highest in all three amongst all providers.
"We are honored by the continued recognition as a Leader by Gartner in custom software development. We see it as a reflection of the strength of our integrated capabilities across product management, design and engineering—and our relentless focus on transformative client outcomes. By continuously upskilling top talent and embedding AI in everything we do, we help organizations unlock their full potential," said Kavitha Prabhakar, US AI & Engineering leader, Deloitte Consulting LLP.
We are honored by the continued recognition as a Leader by Gartner in custom software development. We see it as a reflection of the strength of our integrated capabilities across product management, design and engineering—and our relentless focus on transformative client outcomes. By continuously upskilling top talent and embedding AI in everything we do, we help organizations unlock their full potential.
Kavitha Prabhakar, US AI & Engineering leader, Deloitte Consulting LLP
Key Links
- Click to enlarge image
- Source: Gartner Critical Capabilities for Custom Software Development Services, Worldwide 2025, By Ryan McKinney, Katie Gove, Jaideep Thyagarajan, Shubham Rathore, Gunjan Gupta, Published 9 December 2025- ID G00827109
- Source: Gartner Magic Quadrant for Custom Software Development Services 2025, By Jaideep Thyagarajan, Katie Gove, Ryan McKinney, Shubham Rathore, Gunjan Gupta, Published 1 December 2025- ID G00827209
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