Shelly Metschan

Shelly Metschan is a managing director in Deloitte's Government and Public Services practice, bringing more than 25 years of experience as a technology transformation leader, and more than 15 years focused on the government industry. Her work includes the implementation of large statewide applications, business process reengineering efforts, technology and organizational strategy, human-centered design, and contact center implementations.  Today, Shelly leads the Deloitte federal, state, local, and higher education Digital Contact Center business worth US$400M.