Kurt is Deloitte Germany's ServiceNow market offering lead for Customer Service Management and Enterprise Service Management. He has over 25 years’ of consulting experience in strategy, large-scale business transformation programs, business model innovation, process management, intelligent automation, and enterprise service management.
Kurt is also the Europe/Middle East/Africa (EMEA) ServiceNow Customer Service Management leader.
He is leading several enterprise service management programs for large, shared services units for clients in the industrial and consumer industries. Kurt also leads the Financial Services (FS) Operation proposition, which helps enable Deloitte Germany FS clients to rearchitect their middle and back-office banking processes to help enable true digital end to end connectivity with embedded automation, Artificial Intelligence , analytics, controls, and security.