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Joshua Knight | Deloitte Consulting LLP

Joshua Knight has over 13 years of experience working on public sector customer experience strategy and transformation efforts. His focus is on helping public sector leaders define how to design, manage, and measure better experiences for public customers and employees. He has advised government agencies across sectors with building comprehensive customer experience measurement programs, developing governance models for customer experience teams and offices, transforming digital assets, improving communication about federal programs, and generating customer insights to build and scale CX initiatives.