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Global Asset Servicing Survey 2025

Navigating disruption

A look at building resilience and responsiveness through targeted tech investments, automation, and organizational change to stay competitive.

Against a backdrop of geopolitical tensions, underwhelming global economic growth, and evolving monetary policies, the asset servicing and asset management sub-sectors continue to face challenges despite continued capital market growth. These include fee pressures, increased client expectations for more real-time data and insights, integrating alternative products and improving the operating model through digitalization and AI.

In the fourth edition of this survey, which is run every other year, readers can see the evolving trends of the industry which are driving the transformation agenda. This year’s survey had participation from 16 of the largest global players headquartered across Europe and the United States.

The 2025 survey highlights five critical trends:

  • Tech modernization and innovation
  • Artificial intelligence
  • Front-to-back (F2B) platforms
  • Operating model and culture
  • Product trends

Deloitte Luxembourg

Vincent Gouverneur
Financial Services Operate Leader, Deloitte Global
vgouverneur@deloitte.lu

Xavier Zaegel
Partner – Investment Management Leader, Deloitte Luxembourg
xzaegel@deloitte.lu

Nicolas Xanthopoulos
Partner – Operations Transformation, Deloitte Luxembourg
xanthopoulos@deloitte.lu

Deloitte United Kingdom

Tony Gaughan
Vice Chairman,
EMEA Investment Management Co-Leader
tgaughan@deloitte.co.uk

Andrew McNeill
EMEA Asset Servicing Leader
amcneill@deloitte.co.uk

Deloitte United States

Vipul Pal
Principal, Deloitte US
vipal@deloitte.com

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