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Past Event

In-person - Workshops/ Masterclasses

Other credits | Event language: English

9 - 11 Jun.

02:00 CET

European Social Services Conference

Join us as we discuss how social care systems can meet future demands and ensure equitable, easy, user-centric access to services.

Deloitte is proud to be a premier sponsor of the European Social Services Conference in Hamburg, Germany. The conference brings together the public authorities, the private sector and care providers to discuss the latest innovations transforming social services with the aim of leaving no one behind.

Register

Join us as we discuss how social care systems can meet future demands and ensure equitable, easy, user-centric access to services.

Register

Reweaving the social safety net: Building modern, responsive social protections

With rising budget pressures and recipient expectations, the social safety net is soon becoming unsustainable. What can public sector organizations do to meet future demands and ensure equitable, easy, customer-centric access to services?

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Introduction

The European Social Services Conference is the largest annual forum for public social services in Europe. This year, the conference will take place in Hamburg, Germany from 8-10th June 2022.

The forum convenes public authorities, private sector professionals and care providers to discuss the latest innovations in social care policy and practice. Under the theme, ‘Rethinking Recovery: Reshaping social services with new tools’, the European Social Services Conference invites delegates to explore reforms in social services that enable a modern and resilient system that is responsive, equitable and aligned to the needs of the user.

Deloitte at the European Social Service Conference

Workshop: Reweaving the Social Safety Net - The Future of Social Care

Thursday 9th June 2022 | 2:00PM – 3:00PM (CEST)

Led by National Human Services Leader for Deloitte Canada, Josh Hjartarson, this session will guide participants through a discussion of how governments can redesign systems through the exploration of four emerging service delivery models: Equitable & Human Centered Services, Integrated and Seamless Services Delivery, Operational Excellence, and Workforce Optimization.

Thematic Panel: Workforce Development in Social Care

Friday, 10th June 2022 | 10:00AM - 11:00AM (CEST)

Drawing from regional examples, Debbie Sills, Global Government & Public Sector Consulting Leader, will moderate a panel of industry experts as they discuss the reforms needed to build a comprehensive post COVID-19 workforce strategy to support millions of social care professionals across Europe.

Innovation Zone: Digital DNA

Friday, 10th June 2022 | 11:30AM – 12:00PM (CEST)

In this session, our team will take conference delegates through how Deloitte is helping social care organizations to assess their Digital DNA and identify their Digital Maturity – changing the way they organize, operate and behave.

Contacts

Deborah Sills

Deloitte - United States
Deborah Sills serves as Deloitte’s Global Consulting leader for the Government & Public Services Industry and is a nonexecutive director of the Deloitte US Board. During her time with Deloitte, Sills has held a number of leadership roles, including national managing principal for Deloitte’s US Public Sector Industry practice, managing principal for Deloitte’s Federal Strategy & Operations practice, and has served as Deloitte Consulting’s chief risk officer, and a member of the consulting board and management committee.
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Rebecca Kapes Osmon

Deloitte - Global
Rebecca is the Global Government & Public Services (GPS) Operations Lead, providing strategic, analytical and operational support to the Global GPS Industry and leading the execution of industry program activities focused on helping government become Connected, Resilient, and Sustainable to create thriving communities that meet the demands of citizens today and tomorrow. She also leads the Global Human Services sub-sector within GPS, reflecting the growing opportunity to help government address vulnerabilities in social care systems across the globe.
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Josh Hjartarson

Deloitte - Canada
Josh Hjartarson is the national Human & Social Services leader at Deloitte Canada. His professional and academic interests converge on the transformation of income assistance, social care, and employment services so that they are more integrated, outcomes-focused, and client and family centric. Hjartarson has a PhD in political science at the University of Toronto. His career history includes five years as a public servant, 10 years as an academic, and three years as a senior advocate and champion of the Ontario business community.
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Improving customer engagement in health and human services

To elevate the human experience, Health and Human Service agencies need to deliver the right content to the right person at the right time through their preferred channel. Technology, coupled with a sound personalization strategy, can make it happen.

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