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The future of financial services

How disruptive forces are transforming the financial services landscapeRapidly advancing technologies, evolving customer expectations, and a changing regulatory landscape are opening doors to disruptive innovation in financial services. Are financial institutions prepared for this disruption?

For several years, Deloitte, in close collaboration with the World Economic Forum has conducted extensive research on how innovation and new technologies like fintech, insurtech, blockchain, and artificial intelligence are impacting the financial services landscape.

As part of this research, we published a series of reports that study the impact of each of these forces, and how they are changing the way in which financial institutions operate and engage with their customers. The reports substantiate all findings with real world examples and identify challenges and uncertainties that firms need to address to remain competitive.

Read these reports to find out what opportunities lie ahead for financial institutions, and how they can thrive in the future of financial services.

  • The tip of the iceberg: Technology's impact on systemic risk in financial services

    To explain how technology can both increase and mitigate risk, WEF and Deloitte explore the relationship between the adoption of technologies in financial services and systemic risk.

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    Executive summary

  • The next generation of data-sharing in financial services

    This study is intended for use by executives at financial institutions across subsectors (e.g. insurance, banking, investment management); it provides a high-level overview of how these privacy enhancing techniques work, and the value they can unlock within financial institutions.

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    Executive summary

  • Navigating unchartered waters: A roadmap to responsible innovation with AI in financial services

    This study aims to help you and your institutions navigate turbulent challenges, enabling you to manage the risks and opportunities presented by AI.

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    Executive summary

  • Forging a new pathway: The next evolution of innovation in financial services

    This study is the third in the Forum's three-part Future of AI in Financial Services project, extends previous work focused exclusively on AI by exploring the intersection of AI and other emerging technologies that will be fundamental to the industry.

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    Executive summary

  • The new physics of financial services

    This summary focuses on changing the operating models of financial institutions. affecting strategic priorities and competitive dynamics and raising challenges for public policy.

    Executive summary

  • Beyond fintech: Eight forces that are shifting the competitive landscape

    This summary identifies eight forces that have the potential to shift the competitive landscape of financial services.

    Executive summary

  • Block Chain Deloitte Summary

    This document is a summary of ‘The future of financial infrastructure: An ambitious look at how blockchain can reshape financial services’ which is a study of how DLT can help financial firms.

    Executive summary

Get in touch

Neal Baumann

Neal Baumann

Financial Services Leader, Consulting Services, Deloitte Global
+1 212 618 4105