Loyalty programs have come a long way from sandwich-shop punch cards and frequent flyer miles. With access to more data than ever before, how can brands create more meaningful connections with consumers and evolve their programs to keep up with new customer loyalty trends?
Changing consumer preferences around the globe
While offering strong financial rewards remains critical, consumers are increasingly looking for personalized, flexible, and digital-centric loyalty programs. Adapting loyalty program strategies to align with shifting consumer preferences is essential for keeping programs valuable for both the consumer and the brand. For the fourth year in a row, Deloitte’s Consumer Loyalty Survey explores the changing consumer landscape and serves as a vital resource to help loyalty programs remain desirable and relevant.
This year, we expanded our annual Consumer Loyalty Survey to include consumers from the United Kingdom, India, and Brazil, reaching more than 9,800 consumers. In addition to looking at global trends and broader behavioral shifts, this year’s survey also breaks down generation- and geography-specific insights to help brands create more personalized offerings to align with what consumers value most.
Four key findings from our 2024 survey