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Deloitte at World Retail Congress 2025
Monday, 12 May 2025 8:00 a.m. CET

In-person - Event

Event language: English

12 - 14 May 2025

08:00 a.m. CET

Deloitte at World Retail Congress 2025

Deloitte was a 5 Star Sponsor and the Knowledge Partner for the “Customers Pillar” at the World Retail Congress (WRC) 2025. Attendees gained valuable insights from retail’s most influential voices and connected with global leaders who are shaping the future of the industry.

About the 2025 World Retail Congress event: Retail's new growth drivers

The retail industry is evolving rapidly, with success hinging on the ability to adapt to new technologies, consumer habits, and operational demands. Sustainable, practical, and profitable growth is key.

In 2025, the World Retail Congress (WRC) returned to London to explore the new growth drivers that distinguished industry leaders. The program, designed for senior retail leaders, offered insights from resilient and dynamic businesses, opportunities to connect with global industry figures, and strategies for driving smart growth in an ever-changing landscape.

Find out more about the 2025 World Retail Congress and Deloitte’s presence at the event here:

Visit the event website

Watch our leadership videos from WRC25

Explore insights and conversations from Deloitte leaders at the 2025 World Retail Congress in London.

    Deloitte's programming at the WRC25

    Attendees joined us in London for executive keynotes and industry panel discussions on key retail topics. Deloitte experts provided insights on global forecasting and data-driven experiences.

    Exclusive store tours

    Deloitte proudly sponsors this year’s WRC Store Tour programming. After the successful 2024 reinvention, which attracted over 220 delegates, these tours offer exclusive behind-the-scenes access to iconic stores. For WRC 2025, participants can choose from 8 flagship stores to visit on Monday, 12th May.

    Date: 12 May 2025

    Time: 1:00pm – 3:20pm UTC

    Meeting point: Delegates will meet at the Park Lane Hilton for refreshments before the tours.

    Tour details: Coaches will transport 30-40 delegates to landmark stores, with tours led by the retailer’s leadership team.

    Engagement opportunity: Delegates can engage directly with CEOs and explore behind the scenes.

    Confirmed stores: Primark, Selfridges, Tesco, Sports Direct, Liberty, John Lewis, Gymshark, and Ikea. 

    Opening reception

    Following the store tours, join your peers to relax and unwind at WRC’s opening reception in the sumptuous surroundings of Fortnum & Mason.

    Date: 12 May 2025

    Time: 5:30pm – 7:00pm UTC

    Location: Fortnum and Mason

    Event Title: Global forecasting

    Date: 13 May 2025

    Time: 9:30am - 9:50am UTC

    Description: In today's ever-changing macro landscape, influenced by economic and environmental uncertainties, retailers face significant challenges in anticipating and responding to future developments. This panel brings together industry experts to explore the likely global outlook for the next 12 months and provide insights on how retailers can effectively prepare and adapt.

    Speaker:  Dr. Ira Kalish, Deloitte Chief Global Economist

    Event Title: Shaping the Retail Industry through the Future of the Consumer

    Date: 14 May 2025

    Time: 9:50am – 10:20am UTC

    Description: Deloitte presents an insightful session examining how companies are broadening their missions to address ecological and societal issues beyond shareholder value. This session delves into new research on the evolving consumer landscape, highlighting how retailers and brands are innovating to engage with increasingly fragmented and specialized audiences amidst the convergence of media and entertainment.

    Moderator: Oliver Vernon-Harcourt, UK Retail and Consumer Products lead

    Panelists: 

    • Kulvinder Hari, Head of technology retail, Salesforce
    • Nadine Graf , President, EMEA, The Estée Lauder Companies 
    • Sjoerd Holleman, Senior Vice President, Strategy/Data/IT, Ahold Delhaize

     

    Introducing the podcast series

    Deloitte and the WRC are excited to present a podcast series titled "Disrupt or Be Disrupted," dedicated to sharing insights and innovations driving the retail industry. This series dives deeper into the trends and insights highlighted in the Global Powers of Retail report. Industry leaders explore how they are embracing disruption and redefining traditional business models, providing a comprehensive understanding of the forces shaping the future of retail.

    This is a six-episode series, where each episode features firsthand insights from leading retailers:

    Deloitte moderator: Jen Lee, Partner, Vice-Chair SPC, Deloitte Canada

    Client speaker: Alicia Samuel, Senior Vice President, Information Technology, Holt Renfrew

    Deloitte moderator: Gillian Simpson, Partner, Business Transformation, Deloitte UK

    Client speaker: Kulvinder Hari, SEL for Retail, Salesforce UK

    Deloitte moderator: Adgild Hop, Partner, Retail NSE Leader, Deloitte Netherlands

    Client speaker: Sjoerd Holleman, SVP Strategy/Data/IT, Ahold Delhaize, NL

    Deloitte Moderator: Mark-Anthony Ashfield, Partner, Deloitte Canada

    Client: Niall Anderton, SVP, Strategy and Transformation, Couche-Tard

    Deloitte moderator: Evan Sheehan, Global Retail & Consumer Products Sector Leader

    Client speaker: Scott Roe, Chief Financial Officer & COO, Tapestry

    Deloitte moderator: Oliver Vernon-Harcourt​, Retail Leader, Deloitte UK

    Client: Peter Ruis, CEO & Managing Director, John Lewis

    Explore our participation at the 2024 World Retail Congress

    Meet our leaders

    Evan Sheehan

    Evan Sheehan

    Deloitte - Global
    Evan Sheehan is the Retail, Wholesale & Distribution leader for Deloitte Global. In this role, he is responsible for developing the global sector strategy and integrating businesses and go-to-market solutions across the Deloitte network.
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    Katie Weir

    Katie Weir

    Deloitte - Global
    In addition, Katie has held a Deloitte US role as a consultant for nearly 20 years, in which she has led transformations for many of the world’s most iconic and prestigious consumer brands. Katie also serves as the operations leader for the Deloitte Global Consumer industry, setting the strategic and eminence agendas for the organization’s 10,000+ Consumer industry professionals worldwide. Katie is passionate about consumer psychology and regularly shares her perspectives on luxury and retail trends. She co-founded ConsumerSignals, a real-time, longitudinal exploration of spending intent in the largest 20 economies globally. Prior to Deloitte, Katie worked in finance at the Walt Disney Company. Katie earned her MBA from The Fuqua School of Business at Duke University and lives in North Carolina with her husband, Pete, and their three children. She is an active angel investor and mentor for leaders of women founded consumer product companies.
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    Explore our sponsorship and related insights

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