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Deloitte at the 2024 World Retail Congress
Tuesday, 16 April 2024 8:00 AM CET


16 - 18 Apr.

08:00 am CET

Deloitte at the 2024 World Retail Congress

Deloitte is excited to be the 5-star “Winning with Customers” pillar sponsor at the 2024 World Retail Congress. Throughout this year’s sponsorship, we will showcase unique insights into how organizations can adapt to shifting industry expectations and align their strategy, platform, people, and partners to data-driven experiences that  win attention and loyalty.

Exploring the path to high performance

World Retail Congress (WRC) aims to bring together retail leaders to learn, network and develop strategies for the year ahead and beyond. The 2024 congress, to be hosted in Paris, is centered around the theme “High Performance Retail” which focuses on the traits needed to be truly world-class in today’s retail landscape. 

Join us at the event to take away honest lessons from retail’s most inspiring voices and connect with global leaders defining the future of the industry.

Winning with customers

Customer-centricity is anintegral requirement of anyhigh-performing retailer today. Deloitte will aim to put customerexperience at the heart of everyinteraction, and across everychannel to win and retainmarket share.

Stay tuned! "Winning with customers" co-authored POV

In collaboration with WRC and Deloitte Private, we will deliver an original piece of research, to be launched at the Congress. The research will be positioned under WRC's "High Performance" theme and focus on winning with customers through data driven insights.

Deloitte programming at the WRC24

From Executive keynotes and industry panel discussions—all from Paris, explore some of today's key retail topics with our experts, who will provide insights around global forecasting to data-driven experiences.


With uncertainty from the economy to the environment dictating the macro- landscape currently, it's difficult for all retailers to understand and respond to what might be coming next. This panel pulls together experts to dive into the likely global picture in the next 12 months and how retailers should be ready to react.

When: 16 April 2024 | 01:55 - 02:25 p.m. GMT

Where: Main stage

Chairperson: Anita Mendiratta, President and Founder, Anita Mendiratta and Associates


  • Ira Kalish, Chief Global Economist, Deloitte Global
  • Beth Ann Kaminkow, Global CEO, VMLY&R Commerce
  • Andrea Drasites, Senior Managing Director, Blackstone

In this session, Deloitte will lead a 30-minute main stage session overview relating to high performance and winning with customers, while bringing in client perspectives to discuss how organizations can adapt to shifting consumer expectations and align their strategy, platform, people and partners to data-driven experiences that help win attention and loyalty.

When: 17 April 2024 | 09:20 - 10:00 a.m. GMT

Where: Main stage


  • Nicola Johnson, US Alphabet Google Alliance Chief Commercial Officer (CCO), Deloitte Global
  • Nicola Corà, Head of Fa2a, Information Technology, BATA Group
  • Ed Green, Head of Commercial Technology, McLaren

Moderator: Evan Sheehan, Retail, Wholesale & Distribution Sector Leader, Deloitte Global

Relive WRC23 event and program videos

Explore insights and conversations from Deloitte leaders while in 2023 World Retail Congress in Barcelona.