Going from “anything goes” to “everyone knows"

With more than 8,000 finance professionals creating tens of thousands of analytics requests every year, tackling the creation of a globally standardized platform for collecting, vetting, and executing on these requests was no small task. And so the company turned to Deloitte for help with the design, activation, and operations of a new, world-class, centralized Data and Analytics Service Delivery Model.

Deloitte first executed multiple design sessions and workshops with finance leaders across analytics, data engineering, and data governance to better understand the current state. After synthesizing the findings from those sessions, Deloitte designed with the company an extensive set of end-to-end service delivery processes that would incorporate billions of records and pieces of data into critical insights.

To stand up the new service delivery model, Deloitte trained a newly created team of more than 100 data and analytics professionals and crafted a new governance structure featuring key process tollgates, routines and agile ceremonies for data, and analytics requests.

Now, instead of shooting off an ad hoc email, a professional wanting to generate a report navigates to a simple form on the company’s intranet and answers a handful of simple, direct questions. It’s a two-minute process that kicks off every report generated around the world. Critically, one of the questions posed is about the value the report will generate. Previously, many reports were being reported out of inertia and habit—reports created for the sake of reporting. Now, every single report generated ties to explicit and measurable value. Additionally, cycle times for the whole end-to-end cycle, from request to completion, are tracked to help ensure target service level agreements are met.

Once the solution was live, the Deloitte team began augmenting the company’s staff to provide Finance and Enterprise Performance Services. At present, Deloitte provides analytics engineering, data engineering, and product support services as part of its work in helping the company respond to requests and generate reports.