Cases: City of Espoo & International House Helsinki and A societal impact story: The Finnish Olympic Committee
Case: The city of Espoo
Towards user-friendly and efficient cybersecurity
Deloitte was selected as the supplier for a project aimed at refining and enhancing the data protection and cybersecurity support process, as well as identifying skill needs in the city of Espoo.
The significance of data protection and cybersecurity, along with the related challenges, had been identified. Deloitte assisted Espoo in clarifying the overall picture of data protection and cybersecurity considerations in the various phases of development projects and experiments, as well as helping in identifying key roles in the process. Deloitte combined legal expertise and human-centred design methods in the assignment.
Additionally, Deloitte assisted the Espoo in identifying the skill needs for key roles in data protection and defining recommendations for the focus areas of skill development in the coming years.
The requirement for multidisciplinary expertise
The Secure data project is a truly extensive undertaking that combines detailed technical expertise (such as the expertise to interpret data protection laws) with a service design perspective. Our wish was to receive coaching assistance in identifying and solving everyday challenges in a human-centred manner’, says Wilhelmiina Griep, Espoo’s development consultant project manager for the Secure data project.
According to Griep, communicating the project as a whole and its objectives was challenging, particularly when considering the service design aspect. ’Our need was quite unique and Deloitte understood the challenge’, Griep continues.
Goals are achieved through good collaboration
Espoo is a relatively large and complex organisation. ’The Deloitte team had a good grasp of the work, and we could trust that they would independently handle the compilation of materials, familiarise themselves with them and conduct stakeholder interviews. Espoo’s strategy was strongly evident in the development, and our hope was that it would also be considered in the assignments’, Griep explains.
According to Griep, it is important to collaborate in a way that truly serves the objectives. ’Effective collaboration and the use of service design methods for identifying the original needs help ensure that the project deliverables are already reviewed during the process and are in line with an iterative approach’, Griep states.
Case: International House Helsinki
Getting international talent into the job market at a faster pace
International House Helsinki (IHH) provides education guidance and support to international newcomers in the Helsinki capital region. IHH wanted to examine its role as part of the metropolitan area’s employment services ecosystem. The common service aims to expedite and streamline the settlement and labour market integration of new international residents and their families arriving in the Helsinki metropolitan area. Additionally, the service aims to better connect existing international expertise in the area with employers. Deloitte supported IHH in defining the objectives of new additional services and developing service concepts.
Co-creation and design towards a common target state
The objectives were set in collaboration with IHH and Deloitte. The chosen working method was co-creation and various design approaches.
‘The project implementation was based on the principles of design thinking and the design process’, says Juho-Tuomas Järvikangas, Service Manager at IHH.
During the process, strengths and challenges related to the current state were identified. Finally, the steps for development were also defined in order to progress towards the target state.
‘The importance of trust and collaboration between stakeholders was emphasised throughout the process and became a key requirement in the development of IHH’s role’, says Nita Korhonen-Sane from Deloitte, who was involved in the project.
Comprehensive group booking service benefits all participants
The collaboration between the IHH coordination team and Deloitte continued with the design of the group booking service. The purpose of the group booking model and service is to streamline and expedite customer service for those arriving in the metropolitan area from the perspectives of the customer, employer and IHH. The goal is to benefit all parties involved.
In the follow-up project, the aim was to develop a comprehensive group booking model and service for use by employers recruiting a workforce from abroad and relocation-service providers.
‘Through the development process, a shared understanding of the concept and its implementation was formed. As the final deliverable, a publication-ready description of IHH’s group booking model and its implementation was created, which IHH can offer to employers as a unified service channel’, says Petra Leino from Deloitte.
A societal impact story: The Finnish Olympic Committee
Deloitte is the main partner of the Finnish Olympic Committee,
helping Finland to reach its full potential
We are very proud to be the main partner of the Finnish Olympic Committee. The aim of the cooperation is to create, strengthen and enhance a long-term positive impact on Finnish society through movement.
At the core of the cooperation is a shared vision of the purpose of our operations. The Finnish Olympic Committee wants to create a better world through exercise. The guiding principle of Deloitte is to create better futures. The best impact can be achieved when everyone – individuals, communities or society – can reach their full potential.
The co-operation utilises Deloitte’s extensive consulting expertise. Our aim is to help the Finnish Olympic Committee implement its future strategy and support their vision of building a better world through sport.
‘Everyone should have equal opportunities to feel well. We want to take part in creating a positive and engaging conversation that connects exercise with the quality of life, health, well-being and, more broadly, the ability of the entire population to function in the future. With our extensive consulting expertise, we enable and support building an ecosystem that enables and encourages Finnish mobility’, says Minni Särkkä-Hietala, Head of the Health and Human Services Sector at Deloitte Finland.
From left: Lari Hintsanen, Minni Särkkä-Hietala, Taina Susiluoto, Jan Vapaavuori.
Finland needs more movement
To further strengthen our common messages on making an impact that matters through exercise, a concept called ‘Suomi – toimintakykyinen maa ja kansa’ (Finland – a functioning country and nation) has been created. The concept was launched at the National Sports Gala in January 2024. Public discussions, events, courses on well-being and marketing campaigns have been and will be created.
‘It has been such an inspiring journey with Deloitte as our main partner. I always feel empowered after our working sessions, even though the challenges we are solving for Finnish society are far from easy or simple. Enhancing an active lifestyle and the well-being of everyone is such a meaningful undertaking. Working with Deloitte is a true win–win situation as I feel we share common values and goals, as well as a high level of ambition in performance –not to forget the fun and joy!’, says Taina Susiluoto, CEO of the Finnish Olympic Committee.
‘Together, we want to create a better future through exercise, shared goals and transformation. We believe that through this cooperation, it is possible to be better’, Minni Särkkä-Hietala concludes.
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