Customer Agents: The GenAI Series

Dive into our compelling series that unveils seven transformative perspectives for businesses eager to harness the power of GenAI Agents. With Deloitte forecasting that by end of 2025, 25% of companies will have embarked on agentic AI pilots, escalating to 50% by 2027, the imperative is clear: it's not about whether to adopt Agentic AI, but how to strategically leverage them for success.

Our AI Customer Agent series is your roadmap to victory, offering a comprehensive approach to crafting modular AI Customer Agents that drive results. The race is on, and winning means not just launching, but scaling and realizing tangible value in your marketplace. Engage with our insights, explore innovative strategies, and join the conversation on achieving success.

There is no reason to build, if there is no value to gain —begin your journey with our first article on unlocking value realization with your AI Customer Agents.

Please note that only first article is live... Stay tuned for six more articles exploring the end-to-end process of how you design and implement value-generating AI Customer Agents in your business!

What is the difference between AI agents and AI customer agents?

AI agents refer to autonomous systems that can plan, reason, and take actions across multiple steps to achieve complex goals with minimal human input.

AI customer agents refer to specialised conversational tools like chatbots and voicebots designed to interact with users through scripted or semi-scripted dialogues, often within predefined customer service tasks.

The difference is therefore autonomy and scope:
AI agents operate with broader decision-making capabilities and long-term goal orientation, while AI customer agents focus on reactive, task-specific interactions within narrow.