Case Solve
Improve insight, efficiency, risk and quality of the investigation and compliance process with Case Solve. A custom-built ServiceNow application that leverages deep investigation and technological experience to provide an end-to-end investigation and compliance case management Solutions.
Introducing Case Solve
Many organisations are dealing with large volumes of alerts, complaints and allegations for a variety of integrity issues including bullying, data breaches, harassment, health and safety and fraud. Unfortunately, investigation and compliance matters are often managed using outdated systems that make it difficult to manage risk, quality and efficiency on what are often sensitive and resource-intensive matters. That’s why we created Case Solve.
Benefits
Insights with interactive dashboards and reporting.
Case Solve provides real-time visibility of case-loads, tasks and approvals allowing you to identify & resolve Issue before they turn into major problems. Rely on this single source of truth to answer questions from executive stakeholders or regulators with confidence and ease and manage your team and their workload.
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Client stories
Case Solve improves
Case Solve’s simplified interactive dashboard and dashboards and reporting s enables users to better understand what the Type of Issue and/or teams that are triggering the need for investigation. This assists in root cause identification and analysis, which better enables a prevention first approach. This allows potential Issue to be identified earlier and quickly brought to resolution.
It also provides management with visibility of case data to enable more effective resource management across teams. Reliable information that can be accessed through a single platform and used to answer questions from executive stakeholders or regulators with confidence and ease.
Case Solve provides an efficient way to triage alerts, so that the organisation's limited investigation and compliance capacity is being prioritised and applied to the issues that matter most.
Having cases managed in a consistent manner also generates efficiencies via:
1. Making it easier to find the information that matters on cases that span many years
2. Onboarding new people to the project
3. Onboarding new team members
Case Solve has standardised investigation and compliance workflows, so users can be confident that cases are being handled in a more consistent manner and better positioned to withstand downstream scrutiny.
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How it works
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Alert
A case enters the workflow when an alert comes into the organization (e.g. whistle-blower, analytics, internal/external audit, regulators.)
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Triage
Case is then triaged to enable client resources to be prioritized.
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Initial analysis and intervention
A ‘light touch’ initial analysis is completed, and a decision is made whether to investigate or not.
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Investigation
The majority of work is completed at this stage. Case tasking takes place for cases where the ‘initial analysis & intervention’ step alone isn’t sufficient.
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Resolution
Resolution status of cases is recorded.
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Closed
Data remains stored for retrieval at a later stage if necessary.
Case Solve workflow
Key Features
Case Solve is designed to address the common investigation and compliance case management challenges.
Get in touch
Case Solve collaborations
Case Solve is a custom-built ServiceNow application that leverages deep investigation and technology experience to provide an end-to-end investigation and compliance case management solution.
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