Frédéric leads the Customer Practice in Belgium known as Deloitte Digital. With a sector-led approach Deloitte Digital is recognized as the AI transformation partner, the innovator and connector between clients, technology alliances, and ecosystems in the Customer domain.
Frédéric supports clients across different industries with customer strategic advice, implementation and operate of customer engagement and experience solutions in the AI era. With 27 years of experience, Frédéric has a successful track record in assisting clients across different industries, including consumer industry, manufacturing industry and public sector. He covers the following domains: customer strategy, marketing, commerce, sales, customer service and customer engineering, leveraging technologies such as Salesforce, Microsoft, SAP and Adobe.
Market: Deloitte Belgium