3. Enabling Seamless Scalability: Future-Proofing the Solution for Easy Extension
Not all digital and technology integration solutions are created equal. Choosing the right solution that can scale and evolve to accommodate your organisation's current requirements and grow with the organisation’s future needs is important. Any proposed solution should integrate with existing systems and be flexible enough to adapt to new processes and procedures as required. As part of the AFDRS integration solution, Deloitte designed and built a modern, modular integration platform that can scale and extend to accommodate future people, process and technology changes. In addition to automating existing business processes and reducing manual input, the new integration will also play a key role in future plans to digitise the hundreds of roadside fire danger rating signs across NSW.
4. Strengthening Internal Governance for Successful Tech Projects
In the process of building an integrated solution, it's common to encounter changes in multiple systems and collaborate with several vendors. To ensure smooth progress, it is important to establish a strong internal governance framework right from the start. This involves clearly defining roles and responsibilities, allowing everyone involved to understand their specific contributions. Additionally, it's important to maintain transparent communication by tracking all decisions, dependencies, risks, and tasks using a tracking tool. This promotes accountability, enhances collaboration, and keeps everyone on the same page throughout the project.
5. Establishing Consensus: Defining and Agreeing on an Integration Delivery Methodology
Establishing a unified delivery methodology is crucial for harmonising integration principles across engagements and methodologies. It ensures a consistent and reliable approach, regardless of the specific methodology employed. Varying methodologies based on client situations require ongoing efforts to align stakeholder expectations. The defined methodology should outline key activities, principles, roles, and responsibilities, providing a practical guide for the integration team. Clear guidance ensures smooth coordination and successful integration.
6. Streamlining Release Process and Technical Standards
Many clients rely on multiple internal teams and vendors to handle their technology needs. To ensure a consistent and streamlined delivery experience, it is crucial to establish and enforce strong standards across the board. In addition, the technical release process plays a vital role. It should be well-developed, mature, and efficient, allowing for reliable and testable releases. Automation should be maximised to make the process smoother. By implementing these measures, changes and projects can be delivered swiftly while maintaining a high level of quality. It's all about finding the right balance between speed and excellence in delivery.
John Danson, CIO, NSW Rural Fire Service details how important consistency is in large-scale transformation projects “As a CIO, I had a wonderful opportunity to bring the best of modern technology to the way we work. I always knew that this was going to be reasonably complex technology work - we are integrating something like ten different applications that all need to consume and make sense of the danger rating. And there's also a mix of public facing applications and internal applications. And it's critically important that the danger rating that goes to those applications is all the same”.