Following the release of Tech Trends 2024: An Australian Perspective, we look at how technology is shaping government and public services.
For several years, most government agencies have had digital transformation front of mind. Some are taking the lead, stirring intense debate on how they should manage and fund this transformation. Many others are only just beginning their journey, yet to find a clear and aligned path forward – not to mention the commitment to change.
There’s no shortage of distractions to wade through. Technology is evolving, industries are changing, and hype swirls around the latest trends, sometimes leading to rapid response at the cost of true progress. Meanwhile, investment is softening amid global tensions, political repositioning and economic uncertainty, while the pressure to lower costs is rising rapidly.
Most organisations recognise the need to transform. But in this climate, few are rolling the dice on big ideas. Now more than ever, it’s about delivering results and return on investment. This shift emphasises pragmatism: less speculation on unproven technologies, more delivery in the here and the now.
In light of the six themes published in Tech Trends 2024: An Australian Perspective, government agencies have a range of opportunities – and numerous examples to draw from – to get results from emerging technology.
While these examples of technology innovation are delivering tangible impact in the public sector, leaders must be equally aware of other highly relevant forces shaping the future of government services. We explore these further in our Government Trends 2024 report which speaks to 10x government, where the interplay of technology, process, policy innovation, workforce, and regulatory changes could improve operations and service delivery by tenfold.
Download Tech Trends 2024: An Australian Perspective for a local view on the cutting-edge trends featured in our annual global report, including examples of these trends in action and actionable advice to help separate signal from noise.
This article was co-authored by Damian Garnham, Mark Siddall and Jonathan Shotter