The new digital revenue agency: An Australian perspective

Revenue agencies are at a pivotal crossroads. The rapid rise of digital platforms, artificial intelligence and emerging forms of currency is reshaping how governments interact with taxpayers and collect revenue. This transformation demands immediate action: to remain trusted, efficient and resilient, revenue agencies must modernise now.

At present, many agencies are constrained by legacy technology environments that are complex, fragmented and costly to maintain. These outdated systems limit agility, create inefficiencies, and leave agencies exposed to increasing cyber threats. Governments in Australia and across the globe are already investing in major technology upgrades to close the revenue gap and unlock future value. 

The new digital revenue agency: An Australian perspective provides a roadmap for modernisation, offering:

• A reference architecture for digital revenue agencies, helping leaders assess capabilities and chart transformation pathways. 
• Four technology plays that can be strategically applied across core functions, enabling tailored, phased modernisation. 
• Guidance on balancing debt collection, taxpayer experience and risk management in an increasingly digital environment. 
   
  

Modernisation goes beyond replacing old systems with new. It requires a considered approach to which capabilities to retire, enhance or introduce - and when. Our framework enables agencies to design for flexibility and long-term resilience, avoiding future technical debt while delivering improved public outcomes. 
 
Discover how your agency can future-proof its operations and accelerate transformation. 
 
Download the full report