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Digital Banking Maturity 2024

The biggest global digital banking study

Digital Banking Maturity 2024 is the sixth edition of the world's largest survey on the digital maturity of banks. Each subsequent edition has expanded to include more entities and geographies, including Australia.

In this edition, we have surveyed 349 banks in 44 countries across six continents, obtaining nearly 4,500 responses.

Our analysis covered 1,005 functionalities divided into seven paths:

  • Availability of information
  • Opening an account
  • Introducing a customer
  • Everyday banking
  • Non-banking services
  • Customer experience
  • Closing an account

 

What does the study show for Australian banking?

Download the Australian Perspective to discover key questions digital leaders should be asking. For an in-depth analysis of global digital trends and strategies, download the full global report.

Previous editions

Digital Banking Maturity 2020

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