A global benchmarking study that identifies leading practices and reveals opportunities for Australian digital banking.
Digital Banking Maturity 2020 is the fourth edition of the largest global benchmarking study of digital retail banking channels. It aims to understand what leaders are doing to win in the digital race and helps banks future-proof their digital strategy.
Key insights for the Australian banking market include:
Download the summary of key insights for Australia and discover the most valuable digital trends and opportunities for the local industry. You can also download the full global report for a deep dive into the detail.
About the study:
Digital Banking Maturity (DBM) analyses digital retail banking channels across three components: functionalities benchmarking, customer needs research, and user experience. It covers 318 banks from 39 countries and is based on an outside-in ‘mystery shopper’ assessment. Further details are available within the global report.
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