Conduct and culture is top of mind for Boards and Senior Management. In recent years, there has been an increase in the number of high-profile instances of employees involved in collusive, manipulative and other forms of inappropriate business conduct in both retail and wholesale banking. Employee misconduct, coupled with organisational challenges to timely identify and address misconduct, has reinforced the need for risk management programmes that focus on conduct, and protects, preserves and enhances the appropriate culture.
Deloitte’s Conduct Risk services are focused on assisting organisations in establishing a formal conduct and culture programme. Our team provides advice to help organisations shift from a reactive to a proactive management of their business practices and employees’ behaviours.
Conduct Risk Management Programmes – We assist organisations design and build Conduct Risk Management programmes to address regulatory requirements, specifically around sales and trading business practices in financial markets. Our work is focused on helping to enhance risk capabilities across the three lines of defence, to better identify, prevent and detect misconduct.
Conduct and Culture Diagnostics – We help organisations gain visibility over vulnerabilities in their culture that may lead to misconduct events. We provide insights on senior management and employee attitudes towards risk and their overall alignment with culture values and beliefs.
Market Conduct Risk Analytics Solutions – We support organisations as they enhance the oversight and reporting over key internal and external channels, such as how they leverage employee and customer issues escalation and disciplinary processes; how they link monitoring and surveillance programmes aimed at detecting inappropriate transactions and communications to broader enterprise-wide compliance issues; and behavioural analytics that can help prioritise employees or groups of employees at risk of misconduct, who may need additional monitoring and investigation.