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Channel Transformation

Channel transformation is an interactive end-to-end customer journey map, showcasing specific high priority pain points that different customer personae experience throughout their lifecycle.

A telco transitioning from disparate channels with multiple different experiences, to a standardised customer experience across the channels, helps standardise their customer experience across channels. This is achieved by activating people, process and technology together with deep insights about customers to craft an improved user journey.

Key Features of the Tool

  • Enhances customer experience
  • Unlocks efficiencies and drives down costs
  • Enhances customer experience
  • Reimagines an organisation’s operations with automation and AI at the centre of their strategy

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