The business of platforms
The platform business model to thrive in an ecosystem driven economy
A platform business strategy can be described as an approach that supports or facilitates transactions and interactions across a large number of participants.
Implementing a platform business model extends beyond the technology, it’s a transformation of the way organisations think and operate. We have seen significant value for organisations that embark on the journey of becoming a platform business and understanding the different business models available helps in taking the first step.
The platform business model to survive in an ecosystem driven economy
Digital platforms and ecosystems are re-inventing business models and platform businesses are on the rise. Some are purpose-built, while others have evolved from a more traditional linear business model.
While many established companies are already on the journey to becoming platform businesses, this is often through an evolutionary process shaped by rapidly changing market forces due to conscious strategic decisions. At Deloitte, we believe that a deliberate and focused approach to transforming to a platform business model is key to unlocking value, efficiency and, ultimately, sustainability.
Not an option
While platform business models have been discussed for many years, at Deloitte we believe that it is time that talk becomes action for organisations that want to create value and growth in an increasingly challenging business environment.
Contact Deloitte to discover how we can help you to reinvent your organisation through business platform strategy.
For more information on platform business, follow our series of articles that take an in-depth look at the many aspects of the platform business model.
Building and developing the people operating system
Platform businesses do not just create value for themselves but create value through an ecosystem of outside partners. This allows a platform business to be able to scale and standardise faster at an exponential rate, but also has some implications for the business shape and structure, culture and ways of working and the way in which the transformation journey can be facilitated.
The second article in our Platform Thinking series titled: The business of platforms: Building and developing the people operating system builds on the lessons learned in our first article titled: The platform business model to survive in an ecosystem driven economy, and now unpacks the impact of platform business model implementation on an organisations Human Capital.
Not an option
While platform business models have been discussed for many years, at Deloitte we believe that it is time that talk becomes action for organisations that want to create value and growth in an increasingly challenging business environment.
Contact Deloitte to discover how we can help you to reinvent your organisation through business platform strategy.
For more information on platform business, follow our series of articles that take an in-depth look at the many aspects of the platform business model.
Written by:
Corrin De Sousa
Senior Manager, Organisation Transformation
cdesousa@deloitte.co.za
+27115174925 View profile
Delivery and Operating Model (Includes IT Operating Model)
In the initial paper of this series, we unpacked the core business model archetypes and their strategic nuances. With the significant upside value for organisations to adopt platform business strategies in an ever more globalised economy, an understanding of how these strategies functionally operate becomes paramount.
Introducing the third article of our Platform Thinking series titled: The platform business model to survive in an ecosystem driven economy, the delivery and operating model part A and B. In part A, we provide a clearer understanding of the implications, mechanics and universal enablers that are associated with the platform business model. Furthermore, we investigate how platform businesses look to provide value and also shed light on the potential requirements for these businesses to operate.
In part B of the article, we map out the universal enablers that are associated with the platform business model domain for organisations to be empowered to design their operational structures in line with their platform strategies, using technology and data, to enable decision making.
Written by:
Jacques Compaan
Technology Strategy & Transformation | Deloitte Africa
jcompaan@deloitte.co.za
+27112027492
Written by:
John Bussio
Operations Transformation | Deloitte Africa
jbussio@deloitte.co.za
+27112027492
Success factors for compliance in an ecosystem driven economy
In the previous articles of this series, we looked at the business, people and delivery operating models for platform businesses. In this edition of the platform business series titled: “Success factors for compliance in an ecosystem driven economy”, we look at the development and integration of the compliance function as a critical component of a platform business’ success.
The contributions of the compliance function for regulatory, ethics and legal risk management are invaluable in a platform business as they seek to embed, by design, necessary regulatory requirements in a manner which supports good customer outcomes in the face automated process, decisioning and delivery.”
Download our article to understand how platform businesses can tackle compliance in a changing business environment.
Written by:
Candice Holland
Director | Risk Advisory Regulatory
canholland@deloitte.co.za
+27112098598
Written by:
Nompumelelo Dube
Senior Manager | Risk Advisory Regulatory
nodube@deloitte.co.za
+27118065716
Data Analytics efficiencies in an ecosystem driven economy
The role of the platform business is to provide a governance structure and a set of standards and protocols that facilitate interactions at scale so that network effects can be unleashed. These interactions between different platform players either create new data sets or consume existing data.
In the fifth article of our series, titled Data Analytics efficiencies in an ecosystem driven economy, we outline the role and importance of data and analytics in a Platform Business.
In this article you will find key insights on:
- Defining key players within platform business models
- Unpacking five types of analytics that can be used to unlock value
- Identifying key data points within a platform business model
- Outlining the metrics to be measured to ensure effective use of resources to improve customer experience while maximising profits.
Written by:
Siyabonga Mthethwa
Associate Director | Risk Advisory Digital Controls
simthethwa@deloitte.co.za
+27113045305
In this article we highlight the importance of payments in a platform business that not only assist in facilitating interactions between platform participants but more importantly we explain how the payments element can act is an enabler to facilitate transactions within a platform.
We invite you to explore the opportunities that payments can offer to businesses interested in embarking on a platform journey or existing platform businesses interested in expanding their payments offerings and the key considerations that follow.
In this insightful article, we discuss several payments-related factors that the platform owner should consider, and offer information packed chapters as we delve deeper into:
- The payments link to platforms
- Mapping the platform business landscape
- An overview of the platform payments pillars and
- Payment trends that will impact platform businesses
Platforms are undoubtedly the new age business model for supporting and driving organisations to identify new ways of adding value to their customers. The continued enhancement and seamless use of payment solutions in platforms are essential for improved user experience and strengthens how organisations interact with their customer digitally.
Contact Deloitte to discover how we can help you to reinvent your organisation through a payments enhanced platform business strategy.
Written by:
Thys Bruwer
Digital Financial Services Leader | Deloitte Africa
tbruwer@deloitte.co.za
Paula Buchel
Africa Head of Payments | Deloitte Africa
pbuchel@deloitte.co.za
Albertus Nel
Senior Manager | Risk Advisory | Deloitte Africa
anel@deloitte.co.za
Kamlin Reddy
Manager | Digital Engineering | Deloitte Africa
kamreddy@deloitte.co.za
The business of platforms introductory webinar
Watch the webinar recording to get more insights on the various models available to build a platform business and what key industry leaders have implemented.
