Article

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15-min read

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17 May 2023

Achieving health equity in life sciences

With a companywide approach to health equity, life sciences companies can develop more equitable products and services—and see better health outcomes and tangible business benefits.

By Christine Chang, Sarah Shier, Robert Brathwaite, Drew Wilkins, Sheryl Jacobson, Mani Keita

Article

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15-min read

•

17 May 2023

To meet the evolving health needs of society, life sciences companies need to make health equity a social and business imperative. With a companywide commitment to achieving health equity, the industry could see stronger bottom lines and better consumer engagement—in addition to better health outcomes.

Advancing health equity is, of course, the right thing to do, but it can also benefit the life sciences businesses themselves in tangible ways. Companies that invest in reaching patient populations with no previous access to their products can develop more equitable offerings and services, while potentially increasing their market size, market share, and return on investment. This can result in growth in overall margin dollars, which can be particularly important for products focused on lower-prevalence diseases. A focus on health equity can also help organizations attract and retain top and diverse talent, improve operational efficiency, and fulfill their mission statements.

Conversely, the cost of not addressing health equity may, over time, result in negative brand perception, loss of consumer trust, disadvantaged product positioning and uptake, and risk of noncompliance with future legislation.

And although life sciences companies are working on initiatives in this space, many of the efforts seem to be siloed and lack a coordinated approach. Health equity is a complex, multifaceted issue, and addressing it sustainably requires adopting a companywide lens and integrating efforts into every aspect of the company, from human resources to research and development to sales and marketing.

Differences in access to care, care quality, and health outcomes show how populations from underserved backgrounds face systematic barriers—both historically and currently.¹ While equality presumes individuals have the same needs and experiences, and therefore need the same resources, health equity goes beyond providing equal access to consider differences in need. For life sciences companies, that can mean (1) improving their ability to support health equity internally through organizational strategy and infrastructure; (2) gaining a more inclusive understanding of needs and relevant factors that can impact product effectiveness; (3) actively engaging underrepresented voices to better meet consumer needs; and (4) working across the ecosystem to effect broader change.

What is health equity?

Health equity is the “fair and just opportunity for every individual to achieve their full potential in all aspects of health and well-being”² regardless of race, ethnicity, gender, sexual orientation, disability status, location, or age. These fair and just opportunities rely on understanding systemic bias and developing and allocating resources to accommodate differences in social, economic, and environmental³ experiences.

Health inequities generate inefficient resource allocation, costing approximately US$320 billion today and could eclipse US$1 trillion in annual spending by 2040 if left unaddressed.⁴ Increased traction of value-based care⁵ could result in lower economic return for companies who fail to address social, economic, and environmental drivers of health. Additionally, if organizations don’t address consumer needs, consumers may engage less with these companies.⁶ Given their role in developing treatments, devices, products, and services to support health, life sciences companies can serve a critical role in supporting health equity.

Incorporating equity into the business through a companywide approach

With the right approach, companies can identify new ways to generate companywide social, economic, environmental, and governance impact. In fact, investments in these areas have been shown to have a positive impact on corporate financial performance.⁷ To put health equity into operation, life sciences organizations should devise an approach based on a health equity framework that spans four domains: the organization and its offerings, community, and ecosystem (figure 1).⁸

Organization: Activating health equity internally

Within the organizational domain, the primary consideration is addressing diversity, inclusion, and equity within the workplace. Part and parcel of that approach is taking concrete actions on accountability, workforce needs, and business strategy to help address the health and operational priorities of your own employees and business.

Accountability: Organizational leaders—both those at the top and throughout departments—should be held accountable for health equity measures; and this should be reflected in compensation, incentives, and bonuses at all levels, including the salesforce. This is important for the sustainability and success of health equity throughout the company. Many times, organizations can add health equity measures to existing performance measures, rather than developing completely new sets of key performance indicators. These measures can be even more tactical in the beginning such as increasing the number of health-equity discussions across the team. Accountability also includes having a plan of action if/when progress isn’t made.

Some external entities are taking notes and holding life sciences companies accountable as well. For example, the 8th Access to Medicine Index assesses how the 20 top pharmaceutical companies perform on ensuring that people living in low- and middle-income countries have access to the medicines, vaccines, and diagnostics they need.⁹ The Good Pharma Scorecard ranks pharmaceutical companies on their bioethics and social performance, measuring accessibility of medicines and marketing practices, among others.¹⁰

Workforce needs: More diverse workforces have shown time and time again that they are more creative and better for business.¹¹ Yet, the life sciences industry lacks diversity across multiple measures.¹² Efforts to increase diversity should begin early. Teaching students about possible scientific career paths early on is one way to do this. Finding ways to hire, retain, and mentor employees through thoughtful engagement and programs are other ways to increase and sustain diversity.

Other ways companies can make improvements now is by providing anti-racism and unconscious bias training and listening to employees about their most pressing health needs.¹³ When organizations focus on improving health equity for their own employees (by providing fair wages, comprehensive health insurance, pipelines for workforce training and development, etc.), they can potentially share in the estimated US$1 trillion in savings over the next 10 years in reduced absenteeism.¹⁴

Business strategy: Life sciences companies are facing pressure to improve the accessibility and affordability of their products, both in the United States and globally. This could present an opportunity for life sciences companies to reevaluate their business model and a way to improve their operational efficiencies. While change management can be difficult, with committed leadership and governance structures, life sciences companies can make this transition successfully.

Profit model: In the United States, the shift to value-based care is progressing: The total number of publicly announced innovative contracts, including value-based contracts, and flexible contracting arrangements (pay-over-time, subscription models) increased from just three in 2009 to 99 in 2021.¹⁵ The Centers for Medicare & Medicaid Services is working to further this effort, as evidence-based purchasing rules.¹⁶ As this trend gains traction, it will be important for life sciences companies to create equitable products to better demonstrate how they work across diverse patient populations and prevent poor outcomes.
Access: Addressing health equity can support life sciences companies in growing their total addressable market by looking at patients who already have a condition but do not currently have access to therapies or have low usage. For example, a 2021 study highlighted significant racial-ethnic disparities in the use of diabetes technology (such as insulin pumps and continuous glucose monitors) among young adults with type 1 diabetes.¹⁷ Young adults who identified as Black or Hispanic were less likely to have access to diabetes technology. By reaching these patient populations, life sciences companies can gain access to currently untapped markets. Even if the percentage margins are lower, the prevalence in need can increase the overall operating income and potential profitability as they capture greater economies of scale.
Affordability: Companies should also reassess how they manage their products as patents expire. One avenue is manufacturing their own generic, which can be a viable approach in the market and provide additional quality assurance, as the company will have oversight of the generic, ensuring it’s equivalent to the original product. On the other end of the spectrum, the high cost of biologics and biosimilars,¹⁸ while likely to decrease over time, is currently creating a substantial equity dilemma that should be addressed.
Efficiency: The current silos among the research and development, manufacturing, and commercial departments may not facilitate knowledge sharing and can be a missed opportunity to increase consumer touchpoints and trust. Companies should rethink how products are brought to market throughout the product life cycle, including new go-to-market models designed with health equity at the forefront.

The diversification of research design and execution can generate products that reach new populations in different ways or existing populations in better ways. Lessons learned during clinical trial recruitment and execution, as well as relationships with diverse trial sites, can be important enablers for the commercial organization as products prepare to launch. Manufacturing with equity in mind can increase market access and support community well-being. The commercial field force can then leverage these relationships to help deliver products and services more effectively. Learnings from commercial efforts can then feed back into research and potentially inform customer and user inputs and requirement specifications. Creating an organizational governance model to share learnings can strengthen this coordination and help ensure that health equity is embedded at the start of development.

Offerings: Taking a coordinated approach to drive equity across the value chain

To help ensure their offerings are equitable, life sciences companies should evaluate whether their products and services are generating health and well-being for consumers. The same premise applies to companies’ algorithms, whether they inform offerings or are consumer-facing products themselves.

Across the product and service development life cycle, equity can be integrated into data and measures, research and development, manufacturing, and commercial efforts. Here are a few ways that companies can align their offerings with the needs of diverse consumers:

Expand data measures and skills to understand the impact of social, economic, and environmental factors and to tailor actions. Equitable data can inform the degree to which companies understand the needs of diverse populations and the factors that can impact product utilization and effectiveness. This may require leveraging varied data sources, examining a broader range of outcomes, and engaging multidisciplinary skills and resources.

Combining multiple forms of data, such as claims, electronic health records, and drivers of health can clarify health inequities and inform related strategies. A recent study combined patient-level demographic, clinical, and mortality data with neighborhood-level economic advantage data to understand survival rates for nonmetastatic breast, prostate, lung, and colorectal cancers.¹⁹ The researchers found that neighborhood disadvantage was associated with worse survival even after adjusting for patient-level income.²⁰ The health impact of neighborhood-level factors, among others, is important for life sciences companies to understand as they develop products and services to reduce mortality.

In addition to expanding data inputs, companies should examine a broader range of outcomes, including patient-reported outcomes and patient experiences. Prior research shows that patients’ interactions with front office staff and their perception of the cultural sensitivity of staff impact their satisfaction with the care they receive and their ability to adhere to treatment.²¹ This insight can inform efforts to address barriers to product utilization.

Multidisciplinary skills are needed to interpret inclusive data. Explaining racial effects requires knowledge of social constructs²² and how bias leads to biological stress, such as allostatic load, which is more prevalent among non-Hispanic Black and Latino adults.²³ Furthermore, effects vary not only across races but also within races.²⁴This knowledge, among other factors, has implications for building more equitable algorithms. Our prior research provides suggestions to examine bias in analytics and discusses the positive social and financial impact of these considerations.²⁵

Companies can use analytics resources from other stakeholders and should be mindful of ethical considerations²⁶ for inclusive data practices. The Pharmaceutical Research and Manufacturers of America’s equity initiative includes data infrastructure investment that can be used to improve the accurate measurement of health disparities.²⁷ The Centers for Disease Control and Prevention’s (CDC) data equity principles and collated resources provide guidance for using public health data to drive equity.²⁸ Furthermore, the CDC’s Data Modernization Initiative serves as a resource to improve the collection, consolidation, and sharing of equity-related data, as well as strengthen workforce capacity to improve data use.²⁹

Strengthen research and development through infrastructure, methodology, and participation. Embedding health equity within research and development allows companies to create products that may be better suited for diverse populations. Investments in equitable approaches to these components could help companies attract multidisciplinary talent, increase market reach and penetration, and support regulatory compliance. Here’s how to help build equity across the three components:

Infrastructure: An extension of activating health equity at the organizational domain is cultivating a diverse scientific workforce to support research and development. A diverse workforce can increase representation of community talent, needs, and experiences to help inform the early stages of the product development life cycle. Government and educational organizations are working on pipelines and strategies to improve diversity in the scientific workforce,³⁰ and life sciences companies can leverage this infrastructure, as well as their own programs, to build multidisciplinary teams and enhance their talent.

Methodology: While randomized controlled trials are the foundation of clinical research, they are designed to assess efficacy under ideal settings, often with restrictive exclusion criteria.³¹ This can leave critical gaps in understanding real-world effectiveness to drive changes in care. Pragmatic clinical trials fill these gaps by meeting people where they are to understand the impact of social, economic, and environmental factors³² on health and outcomes.³³ These same drivers of health contribute to health inequities and understanding their impact can produce more robust products and services, increasing market penetration. Conducting pragmatic clinical trials requires the understanding of the effect of real-world conditions, as well as operational guidance. Having a more diverse scientific workforce and using resources such as the National Institutes of Health Pragmatic Trials Collaboratory³⁴ can help address these needs.

Participation: Research and development processes need more diverse participants to help build products and tools that are effective in different populations. This participation can also support regulatory compliance, such as the US Food and Drug Administration’s requirement to submit clinical trial diversity plans.³⁵ Our prior research provides strategies to help diversify participation related to building networks of site locations, fostering community relationships, enhancing communication, and standardizing participation platforms and metrics.³⁶ We expanded this research to focus on identifying trusted community resources, ways to reduce participation burden, and opportunities for decentralized and community-based clinical trial sites.³⁷

Improve access and community benefit with equity-centered manufacturing. Equity-centered manufacturing approaches can offer several opportunities to increase trust and market share. Regional manufacturing is one way to invest further in diverse communities. Increasing the regional presence of products with lower manufacturing costs through local facilities can allow companies to employ local talent and upskill communities by providing them with leadership development opportunities.³⁸ This can strengthen community relationships and foster trust to improve market penetration. Additionally, regional investments may address inequities in access. As we saw with the COVID-19 pandemic, low-income countries lagged middle- and high-income countries in their vaccination rates. One of the factors behind these inequities was the limited access to local vaccine manufacturing.³⁹

For high-cost products, reducing cost inefficiencies can improve affordability and increase diverse market share. Multistakeholder interest in “advanced manufacturing” may also support efforts to increase access and improve time to market.⁴⁰ Companies can also advocate for more inclusive policy coverage changes and offer generics to improve accessibility. Overall, these approaches can address not only inequities in product utilization, but also intervene on workforce and community needs that lead to health inequities.

Focus commercial offerings on providers and patients. Like other areas, commercial strategies will need to evolve to drive greater health equity. Companies should create more inclusive, meaningful relationships with new and existing providers and patients. Collaborations and partnerships may be helpful in achieving these goals.

One avenue is to reevaluate which providers the company has already established relationships with and where new relationships can be created to help increase patient access to therapeutics. To build bridges to diverse populations, companies can work with more diverse providers, who are more likely to care for underserved populations.⁴¹ These relationships should be approached in a culturally humble way to minimize a sense of extraction. Expanding relationships with existing providers can also be important, as they may be able to reach patients who have not been included previously. Working with physicians, nurses, and pharmacists and engaging in peer-to-peer learning are important strategies, given the time patients spend with the broader care team.⁴²

Creating culturally relevant and patient-centric communications (multichannel marketing through brochures, websites, television ads, etc.) can be a significant way to reach new populations and develop deeper relationships with existing populations. Demographic markets are nuanced and go beyond race and ethnicity to also consider age, gender, economic status, and their intersections. Culturally informed content is not one-size-fits-all and should be tailored to consider the differences between groups that share the same race but different ethnicities and languages, or between groups that share the same gender but different income and ages. Patient education should also account for health, digital, and financial literacy.

A company’s market access strategy should also be considered with a health equity lens. Companies should think about how their pricing strategies can help improve access for underserved populations, how the structure of reimbursement processes can create additional burdens for patients, and how patient eligibility criteria may exclude those who would benefit from access, among others.

Diversifying and upskilling the sales and marketing teams is an important part of doing this well. As the direct touch point with health care workers, the sales force should understand how to talk about health equity in a culturally humble way, recognize their own unconscious biases, and develop strategies for calling providers into the conversation. This could help build trust in new and existing relationships.

Community: Bring in stakeholders’ voices to help achieve equitable health outcomes

At the community domain, organizations should examine how to collaborate with the communities they recruit from, operate in, and invest in, and incorporate their voices to help them achieve sustainable and equitable health outcomes and rebuild trust. This approach can support health equity by increasing the visibility of underrepresented populations and helping to ensure that organizational products and activities are designed and conducted with these populations in mind. Community involvement can generate organizational returns on engagement⁴³ and, more broadly, improve the understanding of community perspectives shared in other ecosystem activities such as regulatory committees and hearings.⁴⁴

What is important for community engagement? The community domain encompasses a broader continuum of community involvement or community engagement.⁴⁵ This can range from simple outreach activities where focus is “to inform” the communities, to mid-level involvement and collaboration where interactions are increasingly bidirectional, to shared leadership where final decision-making happens at the community level. It is important for life sciences organizations to examine their community engagement efforts and gauge the range of different levels of community involvement. Engaging the community at this level may take time and can be challenging, but ultimately, it should result in greater shared decision-making.⁴⁶ If the majority of the community engagements are concentrated at low levels where communities are simply passive stakeholders, it can reflect inequities in power.

What activities can community voices strengthen? Several examples from the US National Health Council and the Clinical Trials Transformation Initiative show how patient engagement, a form of community involvement, can inform research and development, regulatory decision-making, and postmarket plans.⁴⁷ Across the clinical trials continuum, patients can inform the research question, support trial awareness, facilitate informed consent, and disseminate results. Community-based participatory research is a highly collaborative approach that can guide community involvement in research. At the regulatory and postmarket levels, communities can identify patient-focused factors to integrate into benefit risk assessments, participate in regulatory hearings, share product information, and advise on postmarket surveillance activities and findings.

Ecosystem: The power of partners and collaborators

Across the ecosystem domain, the ultimate question is how companies can leverage the full power of the supply chain and other partners to amplify their positive impact on the industry and society through intentional and equitable relationships, policy advocacy, and public action. Advancing equity, and ultimately ensuring better health for the whole world, can be a monumental task, and it is unlikely to be achieved by one stakeholder. Therefore, life sciences organizations should look for opportunities to collaborate with other ecosystem players to multiply the impact and realize health equity for all.

Engaging, hiring, or collaborating with local and diverse vendors (e.g., contract research organizations, suppliers, etc.) is one of the key steps that life sciences organizations can take under this domain. For example, a medical device company is collaborating with the Local Initiatives Support Corporation to expand and empower diverse small businesses that provide health care companies with manufacturing and essential products. This initiative aims to boost economies in underinvested communities, create jobs, enhance diversity, and tackle systemic barriers^.48

Supplier diversity can help create societal and commercial benefits

Supplier diversity initiatives can have societal benefits such as creating jobs for disadvantaged groups and creating revenue for government authorities. In fact, a Harvard Business Review article states that an inclusive procurement strategy widens supplier base and increases supplier competition, which can help increase product quality, lower costs, and support the development of more agile and resilient supply chains.⁴⁹ Additionally, this strategy can enhance consumer perception of the brand. For example, those who are aware of a company’s supplier diversity initiatives are 25% more likely to think favorably of the brand and 49% more likely to use its products, according to a 2019 study conducted for a beverage company.⁵⁰

Life sciences companies could also work with health plan leaders, policymakers, advocates, and other stakeholders to inform and advocate structural changes and policies around access and coverage, payment reforms, price transparency, and the digital divide,⁵¹ among others. Organizations may consider working with regulators to explore and develop new models for reaching patients that may not be feasible or acceptable today—for example, offering ride share services for patient visits to clinics. Additionally, organizations can consider partnering with other nontraditional stakeholders such as technology companies to improve reach or with local pharmacies to support communities.

Organizations could also consider participating in multistakeholder cross-industry collaborations aimed at addressing health equity challenges. Case in point, several medtech and biopharma organizations recently signed the World Economic Forum’s Zero Health Gaps Pledge commitment with other leaders across industries and regions to close gaps on global health equity.⁵²

Ecosystem activities can also impact climate justice and equity. An analysis by the Environmental Protection Agency showed that socially vulnerable populations are disproportionately affected by climate change.⁵³ This means looking for ways to reduce your environmental footprint across the product life cycle and working on strategies to help reduce the ecological footprint of your partners and suppliers.

Climate equity

Why act: According to a 2019 study, the pharmaceutical industry generated more than 48 tons of carbon dioxide equivalent per million dollars of revenue generated, which was even higher than the automotive industry.⁵⁴ The burden is great, and climate impacts significantly contribute to health inequities.⁵⁵ In addition to being a sensible course of action, working toward sustainability can also result in cost savings for businesses. Organizations reported reducing 331,000 metric tons of greenhouse gas emissions and an aggregate annual savings of more than US$157 million due to environmental programs.⁵⁶

What you can do: Life sciences companies should look for ways to reduce their environmental footprint across the value chain. This will likely require working with other ecosystems partners on several areas such as creating sustainability in labs, utilizing continuous manufacturing,⁵⁷ and employing more renewable energy at manufacturing facilities.⁵⁸For example, AstraZeneca’s partnership with a nonprofit organization to reduce the environmental footprint of its global laboratory network.⁵⁹ Other opportunities for action include green bonds linked to sustainability, carbon emissions, and biodiversity.

Life sciences companies should also invest in programs that could help suppliers with measuring and managing emissions. The Energize program, launched in 2021⁶⁰ with the aim of improving the pharmaceutical industry’s access to renewable energy, is one example. This program offers biopharma companies a chance to access and contract for renewable energy across their value chain. Ten multinational pharmaceutical companies have committed to supporting the project and encouraging their suppliers to switch to renewable energy sources.

A way forward for life sciences companies

Companies that transform their business strategy to think equitably about internal infrastructure and access, affordability, and efficiency will have the foundation necessary to meet the needs of more patients. Offering products and services that account for the social, economic, and environmental challenges of underserved populations can strengthen market reach and penetration. The advancement of diagnostics and highly personalized next-generation therapies can compound the significance of access and affordability. Shared decision-making and integration of underrepresented voices across companywide activities is critical to securing consumer buy-in and sustaining trust. To support the longevity of this work, organizations should work across the ecosystem with multisector stakeholders to effect change beyond the individual level to neighborhoods, supply chains, policies, and environments.

Health equity is not only attracting greater awareness today but also emerging as a substantial market force. Life sciences companies that respond to this shift by integrating equity throughout organizational, offering, community, and ecosystem domains will be well-positioned for the future. Conversely, the organizations that make the fewest changes to adapt to this shifting market force today run the risk of falling behind. Companies have an important choice to make.

Endnotes

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Acknowledgments

The authors would like to thank Richa Malhotra who assisted in secondary research, insights analysis, and writing sections of the report. Wendy Gerhardt provided invaluable guidance on shaping the project and helped edit and review the paper.

The authors would also like to thank Neil Lesser, Jay Bhatt, Greg Reh, Pete Lyons, Brad Maruca, Elizabeth Baca, Brian Corvino, Joseph Albert Lewis, Josh Lee, Oliver Steck, Neal Batra, Hussain Mooraj, Jennifer Radin, Jessica Weddle, Chris Park, Chris Comrack, Linda DaSilva, Aksel Deghmani, Ann Mills Freund, David Rabinowitz, Heather Nelson, Nicole Kelm, Nina Gonzalez, Leena Gupta, Jessica Chiu, Alison Muckle, Hanna Colin, Natasha Elsner, Negina Rood, and Bianca Filart for their insights, expertise, and critical feedback on the research. The authors would also like to thank Rebecca Knutsen, Laura DeSimio, Melissa Williams, Zion Bereket, and the many others who contributed to the success of this project.

Cover image by: Sofia Sergi.

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Achieving health equity in life sciences

With a companywide approach to health equity, life sciences companies can develop more equitable products and services—and see better health outcomes and tangible business benefits.

Organization: Activating health equity internally

Offerings: Taking a coordinated approach to drive equity across the value chain

Community: Bring in stakeholders’ voices to help achieve equitable health outcomes

Ecosystem: The power of partners and collaborators

Supplier diversity can help create societal and commercial benefits

Climate equity

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Acknowledgments

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Deloitte Insights Magazine, issue 33

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Welcome!

Latest Insights

2026 Global Human Capital Trends

Tech Trends 2026

Recommendations

2026 Industry outlooks

TMT Predictions 2026

About Deloitte Insights

About Deloitte Insights

Deloitte Insights Magazine, issue 33

Watch & Listen

Dbriefs

Deloitte Insights Videos on YouTube

Subscribe

Deloitte Insights Newsletters

Achieving health equity in life sciences

With a companywide approach to health equity, life sciences companies can develop more equitable products and services—and see better health outcomes and tangible business benefits.

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BY

Drew Wilkins

Robert Brathwaite

Sheryl Jacobson

Sarah Shier

Mani Keita

Christine Chang

Endnotes

Acknowledgments

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