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Resilience

Anticipate. Absorb. Adapt.

We help organisations to anticipate and absorb shock, and to adapt in the face of disruptive change and uncertainty.

Geopolitical shifts, demographic changes, the acceleration of technology and AI, and on-going climate change. Against this context of volatility and uncertainty, resilience is a strategic objective for many firms.

A resilient organisation is one that anticipates severe disruption while building capabilities to absorb shock and stress, wherever, whenever and however it arises. More than this, resilient organisations find opportunities to adapt and thrive through adversity, benefitting not just themselves but the broader ecosystems and societies they operate in..

We help organisations think the unthinkable and regenerate through shock, change and stress.

Our team of experienced resilience professionals offers a wide range of specialist capabilities. Collaborating with clients, we address fundamental resilience needs, including Operational Resilience, Third Party and Supply Chain Resilience, Business Continuity, Major Events Readiness and Governance, framework and operating model design. We also offer targeted scenario and risk-specific solutions, supporting our clients to design and operate services that are resilient by design; develop robust contingency plans; select strategies, remediate vulnerabilities, and deliver progressive testing and exercising programmes.

Our teams work closely with a broad range of other teams within the Deloitte network including: supply chain and third-party risk management, digital and cyber security, sustainability, and regulatory strategy. This enables us to offer bespoke and truly differentiated professional services for our clients. We are also home to deep industry and sector knowledge, working across all sectors from Financial Services, to Life Sciences and Health Care, Energy, Oil and Gas, Government and the Public Sector, to Consumer organisations.

How Deloitte can help

Resilience strategy, governance and operating model

We help our clients to define a vision for resilience and put in place the strategies, governance structures and operating models to embed resilience within their organisations.

We believe that resilience is an outcome that is most likely to be achieved when it has endorsement and sponsorship from the top. We partner with our clients to engage their Boards and senior leadership teams in establishing and embedding resilience. We help them to determine and understand how resilience can support their strategy and ambition; helping to shape policies and frameworks; provide guidance on regulatory compliance; establish standards; define the operating model and size the associated effort to embed and sustain resilience.

Our key services in this area include:

Strategy design and implementation
Target operating model development
Methodology design and implementation (including frameworks, policies, standards, and controls)
Regulatory compliance (e.g., SS1/21, DORA; and other relevant regulations)
Technology and tooling (enterprise tool implementation)
Data, Management Information and Reporting
Training, readiness, and awareness programmes (including Board-level training)
Organisational resilience roadmap development

Resilience reviews and maturity assessments

We help organisations to understand their resilience posture and how they compare to others within their sectors and industry as well as helping them to prioritise remediation activities.

Our team of resilience professionals have actively shaped industry resilience standards and regulations. This experience allows us to effectively guide clients on their path to enhanced resilience.

We offer a wide range of solutions to provide clients with actionable insights into their resilience maturity. Our accelerators include maturity models and frameworks for assessing current capabilities, benchmarking insights and data for comparison with regulatory requirements, industry standards and peers, and our Resilience by Design methodology for building leading resilience practices. Our solutions are tailored to the specific needs of our clients, their operating environment and context.

Our key services in this area include:

Post-incident reviews
Current state assessment and industry/peer benchmarking
Resilience reviews (including Resilience by Design; vulnerability identification and remediation; Post-Incident Reviews)
Operational resilience and organisational resilience maturity roadmaps
Regulatory compliance support (including but not limited to SS1/21; SS2/21; DORA and other global regulatory requirements)

Risk-specific preparedness and planning

We empower organisations to navigate uncertainty and thrive amidst today's complex challenges. Our tailored resilience solutions address both organisation-specific and industry-wide threats, turning potential crises into opportunities for growth.

Our experts collaborate with clients to design bespoke contingency plans, equipping them with foresight to anticipate disruptions, the preparedness to plan for potential failures associated with internal transformation or external uncertainty, and the agility to recover swiftly.

Our key services in this area include:

Strategic risk assessments, and scenario planning
Scenario analysis; Executive dilemmas and pre-mortems;
Risk-specific contingency planning (e.g., cyber playbooks)
Third party and supply chain resilience, including supplier exit planning and joint third party testing
Workforce resilience
Business Continuity Planning and Disaster recovery
Environmental resilience
Major event, programme and change readiness
Strategic transformation and merger & acquisition preparedness.

Testing and readiness exercising

We offer bespoke scenario testing and exercising services, ranging from desktop exercises and live system tests to war-gaming, red-teaming, and technology-enabled solutions like digital twin stress-testing.

We implement integrated testing solutions for our clients, encompassing Business Continuity and Disaster Recovery testing, Operational Resilience stress testing, and Crisis Management exercises and we work with a broad range of alliance partners, tooling partners and hyperscale providers tailoring our services to meet our clients’ diverse needs.

Our testing methodologies, scenario catalogues, and toolkits are constantly evolving so that our services are truly industry leading.

Our key services in this area include:

Scenario walkthroughs / facilitated plan challenge discussions
Live system / disaster recovery testing
Severe but plausible scenario stress testing (including methodology development and implementation)
Desktop and simulation exercises
War-gaming / red-teaming
Major events readiness

Reporting, Monitoring and MI

We help organisations to understand their resilience posture by introducing structured and comprehensive governance, data and reporting approached. We recognise that organisations are interested not just in what might go wrong, but why. Introducing digital solutions and AI, we help our clients to look around corners and anticipate the perfect storm. Our approach helps our clients to rationalise and prioritise remediation efforts and help to demonstrate how they are becoming more resilient over time.

We help clients to establish resilience reporting and MI. We have alliances with many technology vendors and can collaborate to develop bespoke reporting and dashboards for our clients that show our clients’ interested parties their resilience posture.

Our key services in this area include:

Data modelling and analytic
Governance frameworks, metric design and MI
Dashboard design and implementation
Horizon scanning and threat intelligence monitoring