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Reputation and resilience – the role of the corporate affairs function and its leaders

Resilience Radio by Deloitte podcast | Episode 3

Reputation is one of the critical capitals of resilience. This episode explores the role of corporate affairs in building reputation, the competencies needed by today’s corporate affairs leaders and how this function is increasingly operating alongside boards and leadership teams.

Episode 3: Resilience Radio by Deloitte podcast


Catherine Steele
Catherine Steele is Vodafone’s Group Director of Corporate Communications since January 2019. Her role at Vodafone includes leading a team focused on internal and external communications, digital and social media, issues and crisis management, executive communications, and working closely with the markets. Prior to joining Vodafone, Catherine held senior communications global and country roles in the pharmaceutical and biotech industry with Roche, Novartis, and Biogen. Her experience also includes working as a lobbyist in Canada for regulated industries such as insurance, waste management, transportation, beer, and pharmaceuticals, a chief of staff to a former Minister of Health in Ontario, and as a value for money auditor on public and not for profit housing for the province of Ontario.

Stephen Doherty
Stephen Doherty joined Aviva in April 2021 as Chief Brand and Corporate Affairs Officer. A member of the Group Executive Committee, he is responsible for Aviva’s Brand, Communications, Corporate Responsibility, Public Policy, and Sustainability agendas. Prior to joining Aviva, Stephen was most recently Group Head of Corporate Relations at Barclays, overseeing Communications, Brand, Sponsorship, Government Relations, ESG, and Citizenship. He joined the bank in June 2012 as Head of Corporate Communications. Stephen’s earlier career included nearly 10 years in senior roles at three of the world’s leading communications consultancies, and more than five years as Director of Communications for the premium drinks company Diageo, immediately prior to joining Barclays.

Tim Johnson
Tim Johnson is the Crisis & Resilience Lead Partner for Deloitte North South Europe. He has worked all over the world helping clients improve their crisis management and crisis communication preparedness, as well as to respond to threats ranging from allegations of fraud and malpractice, industrial accidents, cyber breaches, litigation, sensitive asset divestments, organisational restructuring and supply chain failures. Tim was chief operating officer of specialist crisis management consultancy, Regester Larkin, prior to its acquisition by Deloitte in 2016. Tim’s book, ‘Crisis Leadership’ was published by Bloomsbury in 2017.

Mark Hutcheon
Mark Hutcheon is a Director and Reputation & Corporate Affairs lead for Deloitte UK. For over 20 years, he has advised and worked for major brands helping them protect and grow reputation. Mark helps clients understand their reputation through data, put governance and strategy behind it, detect reputation risk and grow reputation to unlock competitive advantage. In leadership roles for both a global technology and leading sports brand he set the communications agenda, protected reputations in times of distress and created strategies that built trust and value in the business. Previously he was a partner in a reputation management consultancy.

Further reading

If you’re interested in any of the topics we talked about during this episode, you might find the links below useful.

2023 Corporate Affairs Report | Deloitte UK

Global Resilience Report | Deloitte UK

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