Business Process Outsourcing negotiation and contracting:

Business process outsourcing (BPO) is now a mature service delivery model. For BPO providers, contract drafting and negotiation has largely been systematised and commoditised, but for service recipients many challenges remain.

Outsourcing contracts are often high value, high profile and complex. They pose a challenge for service recipients’ commercial, operational and legal teams who are already busy supporting the business on an ongoing basis.

The traditional solution is to engage with separate external commercial, operational and legal advisors, but this adds more complexity and comes with a number of disadvantages. Our white paper sets out an alternative joined-up approach, and the benefits this can bring to your organisation when you are next procuring or re-negotiating an outsourced business process.

Click here to read the full white paper and get in touch using the contact details below.