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KYC Flow

Technology to help streamline and scale your KYC operations. Powered by Deloitte’s next generation case management platform, Flow Engine.

Introducing KYC Flow

We understand that Know Your Customer (KYC) programmes can be challenging...

Especially when you add into the mix disparate technology, processes and a lack of system controls. That’s why we developed KYC Flow. Founded on years of expertise and informed by customer due diligence (CDD) best practice, our cloud-based workflow solution addresses all your KYC requirements, including customer outreach, on-boarding, ongoing due diligence, and remediation.

It provides a clear view of your KYC case management processes, using automation to help drive programme efficiency, whilst meeting your regulatory requirements in a robust way.

On top of that, you’ll deliver a better customer experience through our communications and self-service portal, which allows end-customers to quickly and easily respond to case queries.




Deliver faster results

Gone are the days of lengthy project on-boarding. With KYC Flow, we’ll mobilise quickly, using workflow templates informed by best practice CDD requirements, which can be easily tailored and implemented to suit your policy requirements.

Trusted templates to get you up and running

We’ve adapted KYC Flow’s functionality to support a variety of different organisation types ranging from global financial services through to mid-sized professional services firms (e.g. legal and real estate). We'll make the technology work for you through established templates and data sets - providing a blueprint for quickly setting up your KYC operations.

Gain efficiencies

Access to real-time operational data enables project managers to allocate work, better manage team capacity and quickly respond to case issues and project bottlenecks. Case completion is also streamlined through automated data gathering and screening. Key data sources (e.g. credit bureaus and local company registries) are integrated via data feeds (APIs). These automatically populate or update relevant fields for each case, reducing time and refocusing teams to deal with higher value subjective tasks e.g. case escalations.

Configure easily to your needs

We recognise that each client’s KYC programme will be different. Built on Deloitte’s flexible Flow Engine platform, our Customer Success team can provide ongoing support and optimise KYC workflows as your needs develop. We can also empower your team to make required adjustments to case workflows in real-time.

Transform your customer communications

KYC Flow’s web portal improves customer experience by transforming your KYC customer outreach processes. It automates once manual email and telephone communications and gives your customers self-service access to quickly and easily review and respond to case queries (e.g. submitting additional identity verification and documentation, eID&V etc.).

Access and scale with ease

By using KYC Flow’s agile cloud infrastructure, you can scale operations on demand. The platform has the ability to geolocate to conform to local data restrictions, with remote access and system controls letting you assign access and permissions for different user groups across jurisdictions – from Deloitte case analysts based in one continent to your own QC and business approvers in another.

Achieve quality regulatory outputs

Our extensive expertise in successfully running KYC engagements has shaped in-built features such as defined Quality Assurance and Control (QA/QC) workflow review processes, to help support quality file outputs that are in line with regulatory expectations.

Total visibility of your programme

KYC Flow acts as a single source of truth for managing case queries, data and multi-channel communications – providing a full audit trail. This is supported by secure, irreversible audit logs that allow you to drill-down at a data field level, whilst detailed analytics and MI give you key insights and transparency of progress in real-time.

A client saw case management processing capacity increase tenfold compared to their traditional processes.

Key features

KYC Flow includes the following key features:

  • Automated third-party data gathering and screening
  • Best practice workflow and CDD requirement templates
  • Regulator ready outputs
  • Cloud hosted, scalable solution
  • In-built QA/QC frameworks
  • Regulator ready outputs
  • Analytics and MI dashboard reporting
  • Triggers and ongoing monitoring
  • Audit trail capture


How it works

Case studies

KYC Flow as a managed service

Explore our financial crime managed services powered by KYC Flow - executing customer due diligence (CDD) at the point of on-boarding, on-going due diligence and remediation.

A match made in...Deloitte Ventures

Read the story behind KYC Flow. Find out what happened when we paired our Deloitte Ventures product team with our financial crime experts.


Find out more >

Get in touch

Talk to one of our experts about using KYC Flow to streamline and scale your KYC operations.