KYC Flow

Gone are the days of lengthy project on-boarding. With KYC Flow, we’ll mobilise quickly, using workflow templates informed by best practice CDD requirements, which can be easily tailored and implemented to suit your policy requirements.

We’ve adapted KYC Flow’s functionality to support a variety of different organisation types ranging from global financial services through to mid-sized professional services firms (e.g. legal and real estate). We'll make the technology work for you through established templates and data sets - providing a blueprint for quickly setting up your KYC operations.

Access to real-time operational data enables project managers to allocate work, better manage team capacity and quickly respond to case issues and project bottlenecks. Case completion is also streamlined through automated data gathering and screening. Key data sources (e.g. credit bureaus and local company registries) are integrated via data feeds (APIs). These automatically populate or update relevant fields for each case, reducing time and refocusing teams to deal with higher value subjective tasks e.g. case escalations.

We recognise that each client’s KYC programme will be different. Built on Deloitte’s flexible Flow Engine platform, our Customer Success team can provide ongoing support and optimise KYC workflows as your needs develop. We can also empower your team to make required adjustments to case workflows in real-time.

KYC Flow’s web portal improves customer experience by transforming your KYC customer outreach processes. It automates once manual email and telephone communications and gives your customers self-service access to quickly and easily review and respond to case queries (e.g. submitting additional identity verification and documentation, eID&V etc.).

By using KYC Flow’s agile cloud infrastructure, you can scale operations on demand. The platform has the ability to geolocate to conform to local data restrictions, with remote access and system controls letting you assign access and permissions for different user groups across jurisdictions – from Deloitte case analysts based in one continent to your own QC and business approvers in another.

Our extensive expertise in successfully running KYC engagements has shaped in-built features such as defined Quality Assurance and Control (QA/QC) workflow review processes, to help support quality file outputs that are in line with regulatory expectations.

KYC Flow acts as a single source of truth for managing case queries, data and multi-channel communications – providing a full audit trail. This is supported by secure, irreversible audit logs that allow you to drill-down at a data field level, whilst detailed analytics and MI give you key insights and transparency of progress in real-time.