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Cognitive Customer Experience

Transforming experience through intelligent interactions

Introducing Cognitive Customer Experience

When contact centres aren’t equipped with the best tools and advisors don’t have the right information, it can only lead to frustration and a poor experience.



Customers want to choose when and how they communicate, but advisors feel restricted by the current systems. If we deliver a better customer experience and build-in flexibility and efficiency, the business is more likely to grow.

Deloitte’s Cognitive Customer Experience (DCCX), built on Amazon Web Services (AWS) transforms experience through intelligent interactions.

Our cloud-based platform brings data and AI into every conversation with your customers, so every interaction is an informed, productive and positive one. Ultimately, creating more meaningful experiences for everyone.





Smart data-led AI

We can help you deliver on efficiency and flexibility by transforming the contact centre into a seamless, omni-channel operation with new, smart cloud technology. Our solutions conveniently slot into your existing systems and data landscape. Underpinned by machine learning, we deliver an intelligent, predictive end-to-end experience that drives customer loyalty, improves the everyday colleague experience and will ultimately deliver business benefit.

An easy choice

Our systems are designed to integrate seamlessly with your existing investments, so your current contact centre systems are transformed end-to-end without unnecessary intervention and costs.

Transforming experience through intelligent interactions

Case studies

Large international multi-brand retailer

Smarter contact centre solutions for intelligent customer interactions

Download case study

Global Insurance Company

Contact centre solutions for a smoother acquisition

Download case study



UK-based Retail Bank

Implementing AWS Connect to drive innovation

Download case study

Marriott International

Integrating the World’s favourite travel company

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International Fleet Management Company

Deploying Salesforce Service Cloud Voice for a next generation contact centre

Download case study

Fortune 10 Company

Building a next generation AI enabled Virtual Agent

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Cognitive Customer Experience

Learn how we’re transforming experience through intelligent interactions with AWS and PolyAI.

Picture your new contact centre

Take the first step

If you’re looking for a better experience for everyone in your world, welcome to ours.