Cognitive Customer Experience

Introducing Cognitive Customer Experience

When contact centres aren’t equipped with the best tools and advisors don’t have the right information, it can only lead to frustration and a poor experience.

Customers want to choose when and how they communicate, but advisors feel restricted by the current systems. If we deliver a better customer experience and build-in flexibility and efficiency, the business is more likely to grow.

Deloitte’s Cognitive Customer Experience (DCCX), built on Amazon Web Services (AWS) transforms experience through intelligent interactions.

Our cloud-based platform brings data and AI into every conversation with your customers, so every interaction is an informed, productive and positive one. Ultimately, creating more meaningful experiences for everyone.

Benefits

Smart data-led AI

We can help you deliver on efficiency and flexibility by transforming the contact centre into a seamless, omni-channel operation with new, smart cloud technology. Our solutions conveniently slot into your existing systems and data landscape. Underpinned by machine learning, we deliver an intelligent, predictive end-to-end experience that drives customer loyalty, improves the everyday colleague experience and will ultimately deliver business benefit.

An easy choice

Our systems are designed to integrate seamlessly with your existing investments, so your current contact centre systems are transformed end-to-end without unnecessary intervention and costs.

Transforming experience through intelligent interactions

For customers Personalised data-driven conversations and experiences give customers quick and satisfying outcomes to their issues. A choice of channels keeps them smiling.
For businesses Cloud capabilities make your business more flexible and responsive than ever. We make it easier to integrate new tech, evolving your experience offering as your brand does.
For contact centre advisors Advisors have all the knowledge they need at hand, so they can feel empowered to interact with customers more meaningfully, and better enjoy their work.
For costs Realise long term business savings as well as pop-up tailored contracts for short term cloud-based solutions.