Our Cardiff office is the centre of excellence for Deloitte’s centralised business operations and is our biggest office outside London. Here we provide the administrative support and essential services our people need to deliver outstanding work for our clients. Colleagues from across the firm rely on us for specialist research, business intelligence, and analysis, as well as support with things like IT and even robotics.

Teams in the Cardiff Delivery Centre

• Business Intelligence Services
  Is research and mining for information your thing? Can you speak another language? Then this could be for you. You’ll specialise in gathering information about third parties in countries outside of the UK - covering a variety of business, integrity and corruption issues - from public records, people, and other sources to help clients make the right decisions.
• Engagement Support Centre, Administration and Project Support
  You’ll provide top quality administrative and project management support to our client-facing Audit and Assurance professionals throughout the audit lifecycle. You’ll have the opportunity to work with all sorts of different clients, from unique start-ups to some of the most well-known brands around.
• Financial Crime Operations
  Want to help prevent fraud, money laundering and other financial crime? Here you’ll help with complex, large scale ‘Know Your Customer’ and other regulatory remediation. You’ll also support clients with onboarding, sanctions/PEP and adverse media screening, transaction monitoring alert handling, as well as Quality Control and Quality Assurance.
• GES Mobility
  Join our team and it will be your role to support clients who manage a mobile workforce, within an ever-changing global landscape. Increasingly, our focus is providing high quality co-ordination and reporting, across all areas of the business, and often across multiple countries. As well as streamlining processes to improve efficiency within client teams, we use automation wherever possible.
• GES Reward
  Join this team and you’ll be supporting the delivery of tax services across the wider Reward practice. Our work covers everything from tax and accounting valuations to coordinating global project management. You’ll be involved in a wide range of tasks, including analysing UK-wide executive remuneration, delivering employment tax compliance returns, processing payrolls for non-resident directors, and assisting with global share plan support.
• IT Services
  There is no such thing as a ‘typical’ IT Services person or job. The work we do is as varied as our people are diverse. You’ll join a team who, with our combined specialist skills, provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients.
• Practice Support Services, Engagement Support Services
  You’ll be part of a growing team that partners with the business internally to deliver a range of top-quality advisory and business administration services. Our client facing teams work with some of the largest, most interesting organisations in the world. In Engagement Support Services, you’ll support them with a whole range of work directly related to client engagement.
• Propel, Accountancy Services
  Want to work with some of the latest technologies around? In this team you’ll help provide cloud-based accountancy services for start-ups and some of our smaller clients. You might be involved with fully managed accounting services, preparation of annual accounts, corporation tax, VAT returns or personal tax, as well as other compliance and advisory work.
• Quality, risk and security
  The business world is an increasingly complex place. Your role will be to help Deloitte take on new clients and conduct business safely in this ever-changing environment. Supporting colleagues across Deloitte with various regulatory and compliance activities, you’ll help enable them to ensure independence, manage risk and protect our data, people and reputation.
• Robotic operations centre
  Automated workers – or robots as we prefer to call them – need support too. Monitoring them, making sure they are working correctly, looking for opportunities to increase their efficiency, and finding new opportunities to utilise them is all part of the day job here. And if that’s not interesting enough, you’ll also have the opportunity to work across all the different areas of Deloitte’s business too.
• Solutions Factory Operations and Support Centre
  Want to be at the cutting-edge of product development using cloud technology? In this team you’ll work with a range of cloud platforms and programming languages, learning the skills you need to build and maintain applications and keep things running smoothly for our client facing teams.
• Spotlight Delivery Centre Analytics
  Spotlight is innovative technology created by Deloitte to help make auditing more accurate and efficient for our clients. Join the Spotlight Delivery Centre team and you’ll help support this technology globally, as well as the people who use it. Not just that; you’ll have the opportunity to work with datasets from all sorts of different industries and businesses, so you’ll be constantly learning.

Our role is to ensure everyone in the firm is putting clients at the heart of what they do; consistently and effectively. We bring together capabilities and best practices from around the globe to deliver relationship development activities, marketing and corporate affairs, whilst our operations team is focused on ensuring we’re constantly improving what we do.

We have a reputation for going the extra mile and we challenge ourselves to innovate, to learn new skills, and to explore new ways to collaborate. But importantly, our people, from Partners to graduates, are amongst the most talented and supportive that you’ll ever come across. That’s why we do all that we can to support our people, their needs and their aspirations.

Teams within Growth

• Growth strategy
  Our large, multi-skilled, multi-talented team integrate best-in-class services to drive a distinctive experience for our clients. We’re successful because we deliver focused, insightful campaigns and activities that are based on genuine client understanding. We have a reputation for going the extra mile and we challenge ourselves to innovate, to learn new skills, and to explore new ways to collaborate.
• Client Relationship Development
  To achieve enviable customer loyalty you have to put the customer at the heart of everything you do. And we do exactly that.
  
  Our role is to support the Partners in the development of building trusted advisor relationships. We do this in three principle ways: We have a team focused on delivering programmes that add value to company executives. A team that creates impact by listening to our clients, feeding back insights and sharing best practices. This is all supported by a third team who are commercially focused and ensure we are supporting our clients in the best possible way.
• 368 The in-house agency
  Like many of today’s most successful businesses, Deloitte’s finest creative marketing output now comes from within. 368, our celebrated in-house agency, creates all the strategy, ideas and executions that set our brand apart as a world-leader. Together, we deliver integrated solutions that are as creatively effective as our clients are diverse.
  
  A team of strategists, designers, filmmakers, developers, event specialists, and more, we work together to create everything from brilliant brand campaigns to beautifully-designed bid materials. Bringing your talent here means enjoying more freedom to collaborate, experiment, and guide your ideas through the decision-making process.
• Corporate Affairs
  Corporate Affairs is home to our PR specialists, brand experts, Responsible Business strategists, sponsorship managers, economists and researchers. And together we have one goal. To position our firm as the undisputed leaders in our field.

We provide financial management and accounting support that is aligned to each area of Deloitte’s business as well as the leadership team. We prepare the statutory and regulatory reporting required for Deloitte LLP and several other areas, whilst our General Counsel provides legal advice to the Board, the Executive and the Managing Partners.

• Service Line Support
  The Service Line Support teams provide management information and accounting services to the service lines. The teams work closely with the partners and Service Line Leadership team to provide the financial information and analysis required to support the business’s decision-making process. Team members are expert users of our SAP practice management systems and provide advice and support to engagement managers and partners on billing and related processes. There are five Service Line Support teams: Audit (London) & ERS, Tax, Consulting, Corporate Finance, and Regions.
• Statutory Reporting and Treasury
  The Statutory Reporting and Treasury team is based in Milton Keynes and is responsible for the preparation of statutory and regulatory reporting required for Deloitte LLP, its subsidiaries, the offshore partnerships and the group pension schemes.
• Legal
  Our General Counsel provides legal advice to the Board, the Executive and the Managing Partners on a wide range of issues, including business acquisitions and disposals, commercial contracts, and partnership and employment matters.

At Deloitte, Human Resources is transforming. We are already an award-winning HR team but we’re not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we are going beyond ‘HR’s seat at the table’ to firmly embed HR into the business, advising and innovating along with our business leaders.

• HR Business Partners
  Our HR Business Partners support each of the main businesses in Deloitte. They are the essential two-way link between the business and HR’s strategies.
  
  The new model will reposition the team on the journey to delivering greater impact by firmly embedding HR in the business as ‘trusted council’. Robust relationship management will enable the team to partner with business leaders, influencing and developing talent strategies that give Deloitte their commercial edge. The team will be instrumental in delivering broader organisational goals that have strategic impact for the business.
• People Solutions
  This is where we will put the plans into action. Our team members are multi-skilled and multi-talented. This flexible, project-based team are expertly equipped to meet the changing demands of our complex business.
  
  Collaborating with our HR Business Partners, our Communities of Expertise and the business, this team will project manage the implementation of HR programmes, processes and practices across the firm. Their holistic view of the business will drive efficiency, simplicity and scalability within the HR function.

This group ensures we manage our business with integrity. This includes developing and managing assurance and business risk frameworks, anti-money laundering, addressing any potential conflicts of interest amongst clients and maintaining our independence from them, ensuring we’re compliant with regulations such as the FSA and PCAOB, and managing the security of our people.

Teams within National Quality and Risk Management

• Anti Money Laundering
  It’s important that we only do business with clients of good character, integrity and reputation, who are involved in legitimate business activities and whose wealth and funds are derived from legitimate sources. That means we need to obtain reasonable information, adequately documented and corroborated, about the identity, background, business and sources of wealth and funds of all our clients. We’re always alert to any suspicious activity.
• Assurance
  There are many other stakeholders, both internal and external, that need assurance on the management of risk and other aspects of the firm’s business – including DTT, regulators, service line risk teams and auditors of our Quality Management, Environmental Management and Information Security ISO accreditations. The Assurance practice develops and maintains the assurance framework.
  
  The Assurance Group carries out internal audit and monitoring projects across all aspects of the firm’s business based on a programme agreed with the Audit Committee. Projects are determined on a risk-based and thematic approach.
• Conflicts
  Conflicts may arise between the interests of two clients, between the interest of the company and the client or in obtaining a benefit from a third party in relation to the client. That’s why Compliance operates a system whereby conflicts of interest can be identified and advice offered as to how such conflicts should be addressed.
• FSA Compliance
  To ensure the FSA's requirements are met, our FSA Compliance professionals provide support and guidance, identifying the impact of the FSA's rules. They also help to ensure that effective procedures, systems and controls are in place.
• Independence
  A key area for compliance, our Independence team helps to maintain both actual and perceived independence from our clients. Independence may be affected, for example, by the services we offer to our clients or the personal interests of the firm's partners and staff.
• Information & Security
  Protecting the security of our people and ensuring the confidentiality, integrity and availability of confidential information is an essential task for all of us.
• National Risk Management
  The essence of effective risk management is about assessing the quality of our clients, establishing in advance what we are to be responsible for and to whom, and then ensuring that we fulfil those responsibilities while remaining alert to the challenges of the rapidly changing environment that is our marketplace.
• PCAOB Compliance
  Under the Sarbanes-Oxley Act of 2002, non-US public accounting firms that audit or play a substantial role in the audit of US issuers are subject to oversight by the Public Company Accounting Oversight Board (the ‘PCAOB’). As auditor to clients who have a listing in the US, Deloitte LLP is registered with, and hence regulated by, the PCAOB. Public accounting firms are subject to a strict reporting framework and the information required can be far reaching – relating to our company, its associated entities, and potentially all partners, staff and contractors.

Our job is to make sure all of our people (and visiting clients) work in accessible, flexible and inspiring spaces. Working in partnership with our colleagues in facilities and front of house, we look after all our office buildings, along with most of the services provided within them. The opportunities in Real Estate are vast, and continue to grow as we respond to the changing world of work.

Teams within Real Estate

• Property
  Property provides a diverse range of services which supports Deloitte – directly or indirectly – in our daily business. Our job is to provide a working environment which is safe, fit for purpose, and allows the firm to deliver to its clients. We look after all our office buildings in the UK and Switzerland and most of the services provided within them. Property breaks down into four main areas: legal and surveying, hard facilities services, soft services, and procurement.
• Corporate Services
  Corporate Services encompasses front-of-house staff through to back-office filing clerks, making it one of Deloitte’s broadest and most varied teams. The front-of-house teams are the first point of contact for people entering company premises, while our back-office functions cover everything from facilities management to filing and resourcing. As part of the Corporate Services team, you’ll gain exposure to the business as a whole, across all service lines.

The opportunities here are vast. From architecture and delivery of new IT systems to IT risk and security, we manage the relationships between the business and our Technology and Digital Services teams. In addition we help with the delivery of day-to-day operational technology and digital support to the rest of the business.

Teams within Technology and Digital Services

• Architecture
  The Architecture team take care of everything from business processes through to physical infrastructure and roadmaps to meet the needs of the business. They are responsible for assessing new requests, ensuring that change is consistent with the roadmaps and is delivered in a maintainable and cost-effective fashion.
• Finance & Administration
  The Finance & Administration team is responsible for the activities required to support the rest of the IT functions. It includes IT Finance, Software Licensing Compliance, IT Vendor Management, IT Contracts and IT Administration.
• IT Risk & Security
  The IT Risk and Security team is responsible for managing risk, policy, and compliance for our IT systems.
• Business Relationship Management
  The Business Relationship Management team is responsible for proactively managing the relationship and communications between the service lines and the IT Services team. They are the first port of call for new requirements.
• Projects & Applications
  The Projects & Applications team are responsible for the delivery of new IT systems and services, as well as any significant changes to existing systems and services. They operate to cost, time and quality criteria determined on an individual project basis.
• Service Operations
  Service Operations comprises two teams: one in the UK and one in Switzerland. These teams deliver day-to-day operational services to support our business activities.