Salesforce

We work with global brands to create winning strategies for the near future in the Automotive; Consumer Products; Retail; and Transportation, Hospitality & Services sectors. Together with Salesforce, we use proprietary data and leading technology to help you get closer to your consumers.

Deloitte’s financial services industry specialists provide comprehensive, integrated solutions to the banking & capital markets, insurance, and investment management sectors. Deloitte member firms’ breadth of services and industry knowledge allow us to understand each client’s unique business needs. Together with Salesforce, we help bring a human-centered approach to digital transformation to help financial services organizations stay competitive in an ever-changing environment.

We are committed to improving public outcomes through a focus on people and solutions designed for impact. Together with Salesforce, we think about the complex issues facing the public sector and develop relevant, timely, and sustainable solutions for our clients.

Rapid transformation in the life sciences and health care industry requires firms to strike a balance between patient’s demands, market potential, and policy compliance, while continuing innovation. Together, Deloitte and Salesforce offer holistic solutions that help clients remain competitive in this constantly evolving market.

Deloitte’s Energy, Resources, and Industrials industry specialists provide integrated solutions to the Oil, Gas & Chemicals, Power, Utilities & Renewables, Mining & Metals, and Industrial Products & Construction sectors offering deep industry knowledge and a global network. Combined with Salesforce’s leading technology, we help our clients accelerate their digital transformation journey to navigate disruption and plan for success.

Deloitte’s Technology, Media & Telecommunications (TMT) industry practice brings together one of the world’s largest group of specialists respected for helping shape many of the world’s most recognized TMT brands—and together with Salesforce, we help those brands thrive in a digital world.

One of the most discussed topics coming out of the pandemic is digital acceleration. It has become crucial for B2C businesses to have a digital presence and digital commerce capabilities. Similarly, B2B businesses must establish online direct-to-consumer channels to supplement their traditional selling channels. So how can these companies get there? Salesforce and Deloitte Digital can help organizations transform to online offerings in as little as two to five weeks. With Salesforce Commerce Cloud, we connect payment, tax, shipping, and order processing capabilities to create a fully operational ordering system to help businesses thrive in the world of digital commerce.

The customer demand for personalised fully functioning services and experiences has never been greater. The outcome of organisations not having these in place is dissatisfied customers and a disgruntled workforce. Deloitte Digital knows there is a better way. We’ve spent years integrating state-of-the-art Salesforce solutions to bring them to clients through our network of member firms. Our service offerings deploy holistic solutions that respond to urgent customer needs, scales to spikes in demand, and connects agents with customers anytime, anywhere, across multiple channels.

Deloitte Digital sales transformation capabilities are enabling organizations to reimagine their customer journey from beginning to end, putting customer experience and satisfaction to the forefront of the process. Our network of member firms do this through strategies spanning analytics, performance management, digital enablement and more. With the leading sales methods and digital tools, salespeople will gain a greater insight into their customers. When you have a heightened understanding of your customers and their needs, you go beyond products and solutions to deliver the types of superior experiences customers have come to demand. The future of sales is here.

Today’s CMO has more opportunity than ever before to create compelling experiences for customers. Using Salesforce Marketing Cloud as a key platform we help clients create insight-driven engagement, increase customer loyalty, and realize profitable growth. No matter what industry, your products and services end up in the hands of humans. By elevating the human experience, we can help you build and maintain strong relationships as your customers’ preferences and expectations evolve.

Climate change is one of the most complex challenges humans have ever faced. Customers are becoming increasingly aware of sustainability and environmental practices which is impacting brand purchase behaviour. Using data-rich analytics based on emission calculations, Deloitte Digital and Salesforce can help clients deliver a more sustainable product or service. This can ultimately help organisations provide greater transparency to customers, investors and employees on the commitment to creating a sustainable operation by sourcing responsibly, minimising waste and tackling areas of inefficiency.

Following the pandemic, there has never been a better time for businesses to create integrated digital experiences. In today’s world, humans expect to be able to interact with companies online whether that be through an interactive site, app or portal. Using Experience Cloud, Deloitte Digital can help clients across multiple industries drive growth, satisfaction and trust by building branded spaces integrated with Salesforce to accelerate collaboration and engagement with customers, partners, and employees.

As Global MuleSoft Partner of the Year, Deloitte Digital is working with MuleSoft to create innovative customer experiences easier. In a rapid technology environment, CIOs and technology leaders must be nimble in their roles to find ways to innovate faster and stay ahead of the competition. To that end, we can help CIOs meet the continuously evolving demand to connect to data that can be used to take advantage of disruptors and create transformation opportunities for the business.

We bring significant experience with Tableau projects. Deloitte has the capabilities to support clients along their BI & Analytics journey, powered by Tableau, we have helped to design, deliver and roll-out solutions at scale, embedding knowledge and a data-driven culture into organisations across the private and public sectors

With Slack and Salesforce integrations, every department across sales, service, and marketing can collaborate in channels that unite teams and streamline workflows built around a single, shared view of the customer. Routine business processes can be automated in Slack to make work simple, productive, flexible and pleasant. Through Salesforce and Slack, teams can collaborate to provide real-time customer support, bringing customers directly into the channel when necessary.