Customer Engagement Transformation
Transform your entire business, with GenAI powered Customer Service & Engagement from Deloitte and Google Cloud
You can change people’s lives for the better through simple, effective and empowered customer engagement. That has real, positive human impact.
By bringing you the unique combination of GenAI solutions from Google Cloud that can work across your business. With Deloitte's ability to harness technology for business transformation. We’re not here to sell you on a version of tomorrow. We’re here to guide you through it, today.
GenAI for real from Deloitte and Google Cloud
William Grobel
Will is a Director in Deloitte Digital, specialising in sales and marketing digital transformation. He works in the Consumer Business industry, helping clients increase customer engagement and sales by optimising marketing and sales activities and process through the provision of strategies, innovations and digital solutions. He is Chartered Marketer and has experience primarily across CPG, Retail sectors.
David Saines
David is a Delivery Manager within Deloitte Digital’s Sales & Service team. He specialises in technology led customer engagement transformation, and brings 13 years of operational, change and transformation experience in the contact centre domain across both public and private sectors. David has a successful track record in helping world renowned brands design and implement new operating models that improve both customer experience and efficiency, by harnessing the power of technology, data and AI.
Key features
Enable natural, intuitive 24/7 self service
Deliver life-like customer experiences that support accurate multi-turn conversations with completed actions integrated into your enterprise technology.
Empower your agents with real time assistance
Provide agents with easy access to knowledge, sentiment analysis, reasons for call and more to streamlines processes and allow agents to focus on EQ not IQ.
Provide the insights that your team needs to succeed
Turn your contacts into insights through analytics and reporting that uncover key reasons for contact, customer sentiment, volume, channel mix and more.
