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Preparing for Europe’s Digital Decade

Simplifying and streamlining administrative procedures for business and citizens with Next Generation EU funding.


‘Digital transformation’ is a phrase commonplace within professional services. Used to refer to the process of digitising non-digital or manual procedures, it's much more than just a buzzword. It’s an essential bridge between businesses of today and the opportunities of tomorrow, helping companies become more agile in the face of fast-changing markets. And, it has been key to helping the Greek government streamline and simplify interactions with businesses and Greek citizens.

The European Union (EU) is investing significantly in its ability to transform the economic underpinnings of member states. The Next Generation EU (NGEU) programme was created in the depths of the COVID-19 pandemic to help countries power up after the pandemic had passed. Overall, it is much more than a simple recovery plan.

As part of this, we’re supporting the EU’s focus on digitisation through our client work.

Transforming government services

The socioeconomic effects of the pandemic highlighted the urgent need to digitally transform government services and reduce so-called “red tape”. In response, the Ministry of Digital Governance in Greece wanted to digitise and simplify day-to-day interactions between the public administration, Greek citizens, and businesses.

Utilising the NGEU funding programme, the Consulting team in Deloitte Greece developed a sustainability strategy to simplify and streamline operations for businesses and citizens within the Greek Administrative Observatory and the National Documentation Centre (NDC, under the supervision of the Greek Ministry of Digital Governance).

With the aim of digital transformation and administrative reform, the Ministry set up a Bureaucracy Observatory to reduce red tape in the Greek public sector. By developing an operating model for the Observatory, Deloitte helped the NDC to successfully establish itself as a go-to hub for documentation and measurement of public administration procedures.

Overall, the NGEU funded the €31 billion Greek Recovery and Resilience Plan (RRP) – also known as Greece 2.0 – investing in greener and more digital ways of working.

Making an impact as the leading NGEU advisory

Sotiris Batzias, Strategy Partner and Project Leader at Deloitte Greece concludes, “We have been able to offer unique value as a market leader in NGEU advisory. Our work is crucial to coordinate and foster the most wide-reaching measurement of bureaucracy in Greece to date, it is helping the improvement of the legislative framework and promotion of economic development in Greece.”

Our aim was to simplify procedures involving businesses and/or citizens that interact with the public administration. We supported in developing an operating model for the Observatory that covers the whole organisation and a wider ecosystem of stakeholders and partners. We are also helping create the first Observatory Report that is due in Q2 2023.

Our work will also have a positive impact on the environment, resulting in fewer visits to Public Administration Offices, less paper being used, and improving sustainability.

NGEU funding offers a unique opportunity for our clients to address the challenges of digital transformation, while developing a sustainable future for economies and societies across Europe. In Greece, Deloitte has successfully stepped in to help the Bureaucracy Observatory, the Ministry of Digital Governance and NDC to access leveraging NGEU funds and lead the way on digital transformation.

Visit our website to learn more about Next Generation EU, and how we can help build a greener, more digital, more resilient Europe, together.

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