• Crises are increasingly complex and necessitate a quicker response
• A changing geo-political environment
• Increasingly sophisticated cyber attacks
• Ambitious savings targets
• Greater uncertainty driven by climate change
• A fragmented employee and citizen experience

Digital transformation is how we future-proof an organisation: Shifting legacy customer, business and operating models into a new reality – where agility is the norm, human experience is the focus, technology and data are the enablers, and exponential value is the outcome. It’s the ability to apply technology to continuously evolve and reinvent the organisation

• Resilience
• Agility and innovation
• Reduced costs
• Cyber security
• Sustainability
• Improved employee and citizen experience

• Develop a deliberate digital strategy
• Align technology to the digital strategy
• Develop digital change capability

• A US Government Agency establishing a unified customer experience
• A Canadian Government agency establishing data mastery

• Identify key behaviours
• Understand drives of those behaviours
• Design targeted change interventions

• A staff member working in an embassy abroad
• A staff member focused on policy, based in the UK corporate centre
• A customer engaging with an embassy abroad