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Working together on future-proof person-centred care
Development programme Complex Care
The situation
42 disability care organisations from all over the country, from large to small, are supported in the Development Programme Complex Care (OPCZ) in a sustainable change in their working methods or organisational context. The goal? Responding better to the needs of people with intensive care needs and misunderstood behaviour (VG6 and VG7 indications).
The programme is an initiative of the Ministry of Health, Welfare and Sport, implemented by Deloitte. We do this in collaboration with the Institute for Positive Health, CAOP, Centre for Consultation and Expertise (CCE) and Tactus Addiction Care. The programme stems from the 'Future Agenda for Care and Support for People with Disabilities'.
Marly Kiewik, Healthcare Partner at Deloitte and programme manager of OPCZ explains: "The Complex Care Development Programme offers healthcare providers the opportunity, under the guidance of a change coach and care expert, to respond even better to needs and to offer person-centred care. What distinguishes the programme is that it does not just look for one solution, but focuses on the client and their loved ones and an integrated approach that encompasses all layers of the organisation." We believe in working together and connecting - with attention to the client, employees and the entire organisational context. The programme offers customisation by connecting to current projects in an organisation and gives them a boost to achieve sustainable changes.
Achieving a breakthrough through a multi-disciplinary approach
With the Complex Care Development Programme , Deloitte, together with a broad consortium of expertise, is committed to contributing to breakthroughs in the sector that have been sought for some time.
"It isn't about solving one problem from the perspective of the healthcare viewer, but about working together from different perspectives. This allows us to achieve real breakthroughs that affect the entire organisation."
"When the Ministry of Health, Welfare and Sport approached us with the request to offer support in this, we immediately thought: this issue requires a multi-disciplinary approach," says Kiewik. "This is about change from different perspectives. We must do justice to the target group and the nationally developed knowledge, which means that we have to connect care content, change management and an outside view.
Changing the system cannot be done in the very short term, Kiewik realises. "But a lot is possible in the interplay between parties - relatives, healthcare professionals and care offices. These are all things at the back end, which you have to consider in conjunction with the front end, the client's world. What is someone like, what does he need?"
Stimulating knowledge sharing between organisations In addition to individual guidance, knowledge sharing is an essential part of OPCZ. The programme facilitates theme and learning network meetings to stimulate active exchange of best practices and learning experiences between and within healthcare organisations. This is done in three ways:
- Knowledge sharing between the coaches who guide the various care providers
- Knowledge sharing between all participating healthcare providers
- Knowledge sharing of the lessons learnt from the programme more broadly in the disability sector
This approach ensures that there is as much cross-pollination as possible between organisations and that lessons are widely disseminated and embedded within the entire sector.
"We are grateful and proud that the De Beuk Foundation is part of this powerful programme! Together we are taking steps to really strengthen the care for people with intensive care needs and misunderstood behaviour." - Marlou Meinema, director of the De Beuk Foundation
Solution
Deloitte combines in-depth change management expertise, project management, design thinking and a people-orientated approach to make a real impact in the guidance. "In addition, we are responsible for the national programme management," says Kiewik. "We want to give organisations insight into the development plan with which they can improve the quality of life of the client. So we monitor their state of affairs and the progress they are going to make."
Impact
With OPCZ, we show how we, together with our consortium, make an impact and secure sustainable changes in complex healthcare. We are proud of the great steps taken by the participating organisations to further improve the quality of care and make the sector future-proof.
In the video below from the Ministry of Health, a healthcare provider from the Complex Care Development Programme is highlighted and the programme is explained in more detail.
Let’s make this work.
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