In an ideal business environment, employees fully utilize their intellectual and creative capacities to develop unique value propositions that distinguish the organization from its competitors. Successful innovations mostly emerge in a business environment that enables out-of-the-box thinking. However, in practice, employees spend significant amounts of time over repetitive tasks such as scheduling, billing, payroll, customer service, inventory management, accounting, and other administrative tasks, which swallow up their attention and energy. The longer such processes take, the more prone to human errors, like copying the wrong numbers when entering an invoice in the system. This can negatively impact both internal and external financial reporting, which would subsequently result in reworks in order to correct those errors. Furthermore, it adversely affects employee motivation as the work neither challenges their intellectual capacity nor has a noticeable effect on their performances and is highly prone to error.

At Deloitte Business Process Solutions (BPS), we believe that human talent should be replaced out of such processes and put into practices that matter for effective business development. This is why our professionals are continuously developing new digital solutions that can take over these repetitive administrative processes. Within our service line Center of Analytics & Robotics Excellence (CARE), our professionals utilize their Robotic Process Automation (RPA) skills in order to build tailor-made software robots, entirely living up to specific company needs. Our CARE team distinguishes itself by their advanced developers level and their expertise in Finance & Administration functions.

Our robots can enable companies to fully automate their processes without adopting new ICT systems or hiring additional staffing. These robots can automatically log in to systems and simulate keyboard and mouse input. This allows them to take over all repetitive, error-prone, and rule-based processes, such as transaction processing and validation or consolidation of data. They can even extract information from a scanned PDF document through optical character recognition and gathering data spread over various web pages and programs.

Robots can bring numerous advantages. Due to their efficiency and speed, they reduce the FTEs needed to complete a task. Robots will never get bored, distracted, or sick, meaning human errors will disappear. They never have to go on a holiday and can work round the clock, 365 days. Perhaps best of all, the valuable human capabilities that were spent on these processes can rather be invested in adding new value to the organization. This will increase a company’s profitability as well as employee motivation and well-being.

Are you ready for your first company robots? Our CARE professionals can gladly show you what kind of tailor-made solutions are available for you.
Also, looking for other opportunities to join the technological revolution and implement IT solutions to improve your strategic development and company growth radically? CARE also offers support in validating and consolidating data processes and building state of the art management information visualization tools. Read what CARE can do for you in the area of Data Analytics, Business Intelligence, Data Visualization, Intelligent Process Automation, and Robot-as-a-Service here.