The value of Trust

Trust is essential and represents an enormous immaterial value. Gaining and maintaining trust deserves the highest priority. Trust can’t be bought, but is earned over time, with every interaction with your stakeholders. Similar to monetary capital, an organisation would do well to build up a “buffer” of trust over the years. After all, sooner or later every organisation will have to deal with an incident, and trust must then be able to take a dent without collapsing. You understand the importance of trust for your organisation. But how do you measure where you are on your trust journey? And how do you determine your path forward?

Digitisation is not only part of the problem with regard to trust, but also part of the solution. Because so much of an organisation's ecosystem takes place online, there is a huge amount of data available. An analysis of this data can help organisations to map and manage trust and changes to it.

The specialists at Deloitte have developed a unique tool that really provides a grip on the apparently elusive phenomenon of trust: TrustIQTM. Deloitte’s TrustIQTM diagnostic provides you with an opportunity to quantify the current state of Trust in your organisation. Assessing your organisation’s performance and comparing your scores against leading practices, TrustIQTM illuminates the priority areas of focus for your organisation. Unlock the Trust advantage by taking decisive action to protect, strengthen, and amplify Trust with stakeholders across your ecosystem.

• We perform analysis from both an inside-out and outside-in perspective, drawing on a continually evolving trust index.
• Our TrustIQ^TM digital dashboard allows you to visualise your performance across 17 trust domains and 85 trust drivers, providing meaningful, actionable insights.
• Our TrustIQ^TM solution allows you to compare your assessment against industry benchmarks and data from our cognitive risk-sensing platform.
• We track external risk-sensing signals, providing an additional layer of understanding of the market perception of your organisation.
  

With TrustIQTM insights you can determine your path forward by balancing your strategies against potential impact. We can join you every step of the way and advise you through every decision and obstacle.

Want to find out more about how specialists at Deloitte can help you build a sustainable trust ecosystem, using TrustIQTM? Please do not hesitate to contact Frédérique Demenint or Gerrie Lenting for more information.