Skip to main content

Case Solve

Improve insight, efficiency, risk and quality of the investigation and compliance process with Case Solve. A custom-built ServiceNow application that leverages deep investigation and technological experience to provide an end-to-end investigation and compliance case management solution.

Request a demo

Introducing Case Solve

Many organisations are dealing with large volumes of alerts, complaints and allegations for a variety of integrity issues including bullying, data breaches, harassment, health and safety and fraud. Unfortunately, investigation and compliance matters are often managed using outdated systems that make it difficult to manage risk, quality and efficiency on what are often sensitive and resource-intensive matters. That’s why we created Case Solve.             

Key statistics

Benefits
Custom-built ServiceNow application.

Case Solve leverages our deep investigation and technology experience and expertise to provide an end-to-end investigation and compliance case management solution through ServiceNow, a widely supported digital platform across organisations.

Delivers operational efficiencies.

Gain access to a single, simple, source of the truth. Efficiently triages alerts so that the organisation’s limited investigation and compliance capacity is being prioritised and applied to the issues that matter most.

Scalable and cost-effective.

Case Solve can be scaled up or down to accommodate user groups of all sizes and configurations to workflows can be made as required. Clients can use Case Solve as is with limited configuration or as an accelerator, making it highly cost effective and quick to implement.

Keep up with an evolving industry.

The comprehensive and dynamic foundations of the ServiceNow platform and Case Solve solution means that clients can be confident that Case Solve will continuously develop and keep pace with shifting industry needs.

Insights with simplified dashboard and reporting.

Case Solve provides real-time visibility of case-loads, tasks and approvals allowing you to identify & resolve issues before they turn into major problems. Rely on this single source of truth to answer questions from executive stakeholders or regulators with confidence and ease.

Discover how Case Solve improves insight, efficiency, risk and quality management of the end-to-end investigation and compliance process.

Request a demo

Clients who uses case solve

Client stories

Streamlining prioritisation of issues for agriculture business.

The compliance and investigation teams of an APAC client was handling a wide variety of issues, including customer complaints, quality control issues, supplier issues and stock discrepancies via a combination of spreadsheets and word processing documents. This was leading to immense complexity as for thousands of issues per annum, a single spreadsheet was being used by multiple team members and had over 20,000 rows of data. The client is now using Case Solve and has expanded its use to other parts of the business as well.

Request a demo

Case Solve improves

Case Solve’s simplified dashboard and reports enables users to better understand what types of issues and/or teams are triggering the need for investigation. This allows potential issues to be identified earlier and quickly brought to resolution. Reliable information that can be accessed through a single platform and used to answer questions from executive stakeholders or regulators with confidence and ease.

Case Solve provides an efficient way to triage alerts, so that the organisation's limited investigation and compliance capacity is being prioritised and applied to the issues that matter most.

Case Solve has standardised investigation and compliance workflows, so users can be confident that cases are being handled in a more consistent manner and better positioned to withstand downstream scrutiny.

Interested in Case Solve?

Download the brochure or request a demo with our team.

Download brochure
Request a Demo

How it works

Case solve

Workflow
Skip to description

Key Features

Case Solve is designed to address the common investigation and compliance case management challenges.

  • Case notes: record notes, meetings and other communications.
  • Case plans: record tasks, assign responsibilities and due dates.
  • Case risks: maintain a risk register for each case with mitigations.
  • Evidence log: track all documents collected on a case.
  • Interviews: track all details relating to interviews.
  • Referrals and outcomes: track all referrals and their outcomes.
  • Knowledge base: an easy way to store, manage and share knowledge with your team.
  • Notifications: shares automated notifications and alerts individuals when an action is needed.
  • Reporting and dashboards: drive performance and consistency with key performance indicator’s that are tracked in real-time.

Get in touch

Deirdre Carwood

Partner
+3 531 417 2200

Jason Weir

Partner
+6 42 153 5705

Dominic Salmon

Director
+6 49 975 8565

Case Solve collaborations

Servicenow

Case Solve is a custom-built ServiceNow application that leverages deep investigation and technology experience to provide an end-to-end investigation and compliance case management solution.

View Product

Our other products

Guard.ai

Guard.ai is a suite of monitoring AI-driven services and accelerators for the proactive management of fraud risk.

Learn more

Related content

Discovery and Data Management Operate

Deloitte’s Discovery and Data Management Operate services put talent and technology to work, modernising your ability to respond.
Service
5 minute read

Financial Crime Operate

Deloitte’s Financial Crime Operate services embed continuous advantage by leveraging global risk and regulatory insight, technologies and quality execution at scale.
Service
5 minute read

Risk, Regulatory & Forensic

Safeguard your organisation’s future and foster growth with Deloitte Risk, Regulatory & Forensic services.
Services
12 minute read

Let's connect

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. 

In The Netherlands the services are provided by independent subsidiaries or affiliates of Deloitte Holding B.V., an entity which is registered with the trade register in The Netherlands under number 40346342.

© 2025. For information, contact Deloitte Global.