Download the Deloitte Outlook 2024 on the Dutch pension and insurance market
Digital. Durable. Data-driven
On 1 July 2023, the Future Pensions Act (WTP) entered into force. This law includes a transition framework until 1 January 2028 at the latest, after which the largest transition ever in the Dutch financial industry must be completed. Is there any clarity with that? Unfortunately not. In 2024, a new cabinet will consider the possibility for pension funds to organise a referendum on entry. In addition, there are loose ends, such as the one-off payment of up to 10% from the retirement pension on the retirement date.
The first repair measure (transitional law disability pension) is also already being prepared. Although the impact of the WTP on pension funds is much greater than on pension insurers and PPIs, these parties also need to get to work. From 2028 at the latest, the cards will be shuffled for a new playing field. Insurers can now ensure that they are well prepared for the opportunities that this new playing field offers.
Learn more about our solution for successful customer interaction during the pension transition here .
In an era where technology is evolving at a rapid pace, insurers are at an important crossroads. The rise of AI has the potential to fundamentally transform the core of the insurance industry, which is to organise risk solidarity. These developments are forcing insurers not only to rethink their existing processes, but also to think about the future of the organisation and the role of technology in it. Integrating AI into the insurance world promises a revolution in efficiency, customer service and product development, but it also raises questions about ethics, privacy and employment.
In recent years, the number of cyber incidents and attacks has increased sharply. The European Union (EU) has adopted the Digital Operational Resilience Act (DORA) regulation for managing IT risks. DORA aims to increase the digital operational resilience of financial institutions, including insurers and their IT supply chains. DORA is a regulatory response to the increasing threats to cybersecurity. The requirements include technical measures, procedures, processes and field tests to support insurers in detecting anomalies, containment and recovery from cybersecurity incidents.
Resilient, connecting and responsible are three words that fit the Dutch insurance sector. In recent years, the sector has shown that they are at the centre of society and connected to other sectors. What does this mean for the future of the insurance intermediary and what choices will insurers have to make? Read the new edition of the Dutch Insurance Outlook on developments, challenges and opportunities in the insurance sector.