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Government & Public Services

We support governments in tackling complex social issues. Together, we develop solutions that contribute to a strong, resilient and future-proof society. Our goal is clear: better results for everyone. 

 

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Industry-focused solutions for uncertain times

The societal challenges facing the Netherlands are particularly complex. They require in-depth analyses, strong public-private collaboration, and innovative approaches. Whether it is about ensuring financial stability, promoting sustainability, driving digital transformation, or improving infrastructure, we combine thorough analyses with creative solutions. This enables public organisations to make informed decisions that advance society, stimulate economic growth, and contribute to a better living environment for everyone.

Our Thinking

Infrastructure

With multiple challenges impacting global prosperity, it is critical that governments and countries rethink how they prioritise and utilise infrastructure.

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Sustainability Journey for Public Sector

Public institutions have a special role to play in helping to drive global sustainability efforts and the environmental, social, and governance (ESG) agenda.

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Government's Future Frontiers

Tackling the problems and opportunities inherent in big societal concerns will take concerted effort from across the spectrum—public agencies and private companies, non-profits and academics, multinational foundations, and community groups.

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Government Trends 2025

Governments worldwide, across levels, are strategically combining a diverse range of tools and strategies to enhance their delivery capacity.

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Justice Reimagined

Rethinking the foundations of global justice systems

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Promising Futures

Envisioning a brighter tomorrow for Children’s Social Services

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Generative AI transforming government

Integrating generative AI with other automation tools and human judgement can revolutionise government operations.

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Government's Future Frontiers

NOOD: the podcast about being prepared in times of crises

What if a power outage lasts for days or a cyberattack shuts down the Port of Rotterdam? In NOOD, you’ll find insights and practical tips to better prepare for the unexpected.

Binnenlands Bestuur: Utilise generative AI for more human work

The emphasis on AI deployment often quickly shifts to efficiency and productivity—doing more with fewer people. This is a missed opportunity.

Urgente zaken: Episode 'How housing management tackles the housing shortage'

In this episode, Lennert Middelkoop, a partner in Real Estate at Deloitte, engages in conversation with Chris Kuijpers, the Director-General for Housing and Construction. The topic of the housing shortage sparks significant discussion. It quickly leads to exploring opportunities to invigorate the housing market, the importance of public-private collaboration and mutual trust, the new Housing Strengthening Act, and the impact on people’s lives that have come to a standstill.

Why we must strengthen our digital defenses now

Explore the pressing challenges of digital security in vital infrastructure with insights from industry leaders. In the wake of a Dutch police hack, suspected Russian sabotage in the Baltic Sea, and global chaos from a faulty software update, our digital defenses are under increasing pressure. Join Sjoerd van der Smissen, Partner and Industry Leader Government & Public Services at Deloitte, and Frank Groenewegen, Partner Cyber Risk at Deloitte, as they discuss strategies to enhance our digital resilience and clarify responsibilities in safeguarding our cyber landscape.
Perspective
5 minute read

Urgente Zaken: episode 'Human Design at the Tax Administration

In this episode, Channa Dijkhuis, Director of the Public Sector at Deloitte, speaks with design strategist Petra Ransijn from the Tax Administration. With over fifteen years of experience at the Tax Authority, Petra has witnessed how the organisation has become more agile. How does she ensure that people feel seen and heard? And how does the Tax Authority maintain a focus on both the perspectives of citizens and businesses, as well as its employees?

Resilience as a public–private matter

Rob Bauer, former chair of NATO's Military Committee and now an Edge Fellow at Deloitte, emphasises together with Deloitte partner Kim Vrielink that this security crisis requires a major effort from both government and the private sector. 'Societal resilience does not depend solely on military capability.'

Chamber of Commerce: enhanced customer experience with the introduction of a new CRM system

Implementing a new CRM system, integrated with more than sixty applications, is no simple task. Nevertheless, the Chamber of Commerce, in collaboration with Deloitte and Salesforce, successfully achieved this transformation within the set time and budget.
Story

Wanted: human touch

This white paper discusses the vicious circle of mistrust — and how we can break free from it from a government's point of view. How a human approach can help restore trust and which issues play a role in this.
Perspective
2 minute read
Our vision

Government Trends 2024

Governments are strategically combining multiple tools and techniques to achieve 10x improvement across operations, services delivery, customer experience and mission outcomes.

 

Explore the trends

Stories of Impact: Case Study

Read about how our firms are working with clients to combine solutions with action, bringing together deep industry knowledge with leading talent and innovative solutions.

 

Explore our impact

Future of Government

Collection on societal issues

From nitrogen issues to energy transition and from housing shortages to livelihood security... The societal challenges facing the government are immense. It is clear: there is a great need for constructive solutions that arise from close collaboration between governments, citizens, and businesses.

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Whitepaper | Wanted: human touch

How the government can contribute to restoring trust

Trust is the driving force behind all things that seem to happen effortlessly That the car will start and the tram will run. That colleagues report on time for the meeting. Without trust, processes become blocked. If this happens on a large scale, a lot will go wrong in society.

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Explore the Government & Public Services Industry

Central Government

Spanning many levels of government across a wide range of programmes, we can provide solutions to help your communities operate efficiently and effectively—from taxes to environmental protection.
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Defence, Security & Justice

To tackle complex and unpredictable threats to governments and organisations in a disruptive, geopolitical landscape, our agile solutions can help you to support stronger and more cost-effective defence agendas.
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Health & Human Services

We bring innovative and practical solutions to navigate the vastly complex health market—to help you to provide better outcomes for communities, through programmes that can support vulnerable populations and beyond.
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Infrastructure, Transport & Regional Government

We can help your government come up with new, advanced ways of delivering more sustainable, more accessible solutions in the face of a changing infrastructure and transport landscape.  
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Contact us

Sjoerd van der Smissen

Sjoerd van der Smissen

Partner | Industry Lead Public Sector
+31652048278

Let's connect

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