Responsible use of generative AI to foster more human‑centred work in the public sector
AI and generative AI are changing how we work and how services are organised. There are huge opportunities for the public sector. Many manual tasks, such as collecting and analysing data, policy preparation and citizen engagement, can be carried out more intelligently and consistently. That creates room for what truly matters: personal contact, tailored solutions and complex issues. The result? Greater job satisfaction, better services and more efficient processes. Yet in practice the reality often falls short of this promise.
The biggest challenge is not just using GenAI, but how and why we use it. If you focus solely on productivity gains, you miss the opportunity to make work more meaningful and human. A human‑centred approach brings concrete benefits: civil servants experience greater job satisfaction, citizens receive better services, and public organisations strengthen their profile as attractive employers.
At the same time, GenAI raises important questions: how do we safeguard privacy, transparency and accountability? And how do we keep the human element in view?
This vision paper offers practical insights and shows how GenAI can improve the work of civil servants and the experience of citizens.
What you'll learn:
- How to combine a human‑centred approach with technology so GenAI supports civil servants and better serves citizens
- Inspiring GenAI projects that improve work and service delivery, such as the innovative knowledge base VoorRecht Rechtspraak
- Practical guidance for responsible innovation and managing risks
Download: 'How to deploy generative AI responsibly to enable more human‑centred work in the public sector' and discover how responsible, human‑centred innovation with GenAI is possible.
Aftermovie human‑centred and responsible GenAI deployment roundtable
