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The revenue agency of the future

Seven keys to digital transformation

Authors : Gustav Jeppesen (DK), Mark Price (US), Kathryn Karlman (US), Jesper Kamstrup-Holm (DK), Ben Powell (UK), Ruairi Allen (IE) & Allan Mills (AU)

Revenue agencies increasingly recognize that yesterday’s taxation models can’t keep up with the technology revolution. These seven keys to success can help tax agencies prepare for the future.

Knowledge economy. Sharing economy. Gig economy. Cryptocurrency exchanges. Virtual transactions.

These aren’t just buzzwords—they are modern-day realities that the world’s revenue and tax agencies face. In a world of accelerating digital and economic disruption, many revenue agencies recognize that yesterday’s taxation models—and the systems that support them—can no longer keep pace with the technology revolution reshaping our world.

While many revenue agency leaders understand the importance of taking digital transformation seriously, few have cracked the code to unlock a long-term, “future-proof” model for mission success. Random acts of digital adaptation won’t help. Revenue agencies must shift from doing digital to being digital.

So what can revenue agencies do to successfully keep pace with rapid technological change and evolving citizen expectations? Seven keys can guide their journey to digital transformation: three internal shifts, three external shifts, and one strategic “mindset” shift.

  1. Get digital to the core
  2. Unlock the power of data
  3. Reimagine the workforce
  4. Elevate the tax experience
  5. Tax new stuff fast
  6. Embrace the end-to-end tax community
  7. Balance competing priorities

Read more on Deloitte Insights >

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