Adopting a strategic approach is crucial for Agentic success. Organisations must consideration six key things – identifying right use cases, ensuring tech ecosystem readiness, defining and measuring success of Agentic AI interventions, scaling and sustaining use cases, empowering employees to thrive alongside AI agents and finally deploying it responsibly.

Organisations must take structured approaches for selecting business processes for agentic transformation as per organisational needs and maturity levels. First approach is to qualify existing use cases if they are good candidates for Agentic AI and second is prioritising already existing use cases based on impact, ease of implementation and differentiability.

Building the right technical foundation today enables organisations to unlock the true potential of Agentic AI tomorrow. From preparing themselves in terms of establishing a data and AI foundation layer to ensuring seamless interoperability across systems, every step lays the groundwork for a scalable, sustainable and future-ready Agentic AI ecosystem.

This chapter presents simple framework for identifying the right measures of success, monitoring performance at every step and using results to guide decisions and actions consistently across the business.

This chapter covers how the right architecture, operating model and talent strategy help organisations strategically move agentic AI initiatives from experimentation to scaling. When these come together, it unlocks speed, scale and enables smarter decisions to shape outcomes that matter.

AI agents are no longer confined to experimental pilots. They are becoming embedded across enterprise workflows, acting as digital teammates that reason, decide and act. This chapter covers the organisational imperatives and skillsets for empowering a smooth human-agent interaction for long term success in agentic era.