Skip to main content

Operate Services Client Stories

Spotlighting real-life use cases and the positive impact of next-generation managed services on Deloitte clients around the world. Browse the client story collection.

Get a glimpse into just some of many Operate success stories around the world.

Through Operate Services, Deloitte helps design, build and run your operations end-to-end. We harness the latest technologies, talent and Capabilities from around the world to bring the power of Deloitte and deliver ongoing outcomes across areas like finance, hr, cyber, cloud and application management. From helping deliver new business models, to boosting existing teams with specialist skills and automation, to running complex business functions—we thrive on helping you to achieve the unachievable.

Read the latest case study here

Explore the India case studies

Enhancing a leading global pharmaceutical company’s SAP ecosystem

Deloitte worked with the client to support its SAP landscape through a holistic, Operate-led engagement aligned to its business priorities.

Helping a prominent Middle East-based city

The client is a futuristic city project in Middle East that aims to be a hub for cutting-edge innovation, focusing on renewable energy, biotechnology, and advanced manufacturing.

Assisting a leading banking global information centre (GIC) with end-to-end Operate solutions for indirect tax (Barclays)

The client aimed to focus on core business operations by managing costs and enhancing efficiency in tax and SEZ/STPI-related operations. Therefore, the client was looking for a new-age, sustainable solution, based on tax expertise, and an agile business model that could serve as an end-to-end solution.

Building and managing an integrated next-gen Information Technology/Operational Technology SOC

As a part of their Industry 4.0 initiative, the client has made significant investments for plant digitisation and transformation. They were looking for a strategic partner to help secure the connected and digital enterprise from cyber-attacks and improve security posture.

Enhancing a leading global consumer goods company’s cybersecurity

The company has been constantly under the risk of sophisticated cyber-attacks. The rise in intrusion attempts, cyber-attacks and nefarious profiteering campaigns pushed the company to look for transformational next-gen cyber security services.

Financial reporting outsourcing for a leading bank in Hong Kong

The client required assistance in preparation of the periodic financial statements including annual and interim reporting in multiple jurisdictions.

Helping a global leader in construction and mining equipment, engines

The client was experiencing high bug leakage in subsequent environments due to issues with other vendors, inadequate testing processes, poor coordination, and a backlog of unresolved bugs.

Helping a leading global technology company optimise their tech landscape

The client sought a partner to manage their applications, including SAP suite, SAP Concur, SharePoint, and Workday, for a three-year contract, aiming to enhance stability across multiple platforms.

Helping an Indian subsidiary of a diversified healthcare

The client has been outsourcing certain India-centric processes in finance, commercial operations, and supply chain functions.

  • Tax Transformation Trends 2025

    Tax and finance leaders are focused on data, compliance, cost management, automation and AI, and finding their optimal resource mix—a balance between outsourcing, shared services, and core tax functions.

    Download the report

  • Flipping the script on traditional outsourcing and managed services​

    In this article, we explore the significant shift taking place in the modern outsourcing and managed services market and the changing demands of organisations today.

    Read the article

  • Next-Generation Managed Services: A New Approach to IT Modernisation

    In this article, we explore the obstacles many organisations face when modernising their IT function and examine the role of next-generation managed service providers in helping steer critical initiatives.

    Read the paper

  • Next-Generation Managed Services: Journey From Cost to Value

    Organisations in nearly every industry are rethinking “build versus buy” decisions when it comes to operating critical business functions. In this research from HBR Analytic services, hear from leading executives who are using Operate services to help drive innovation and advantage across their organisation, as well as from experienced academics and commentators in the field.

    Read the paper

  • Next-Generation Managed Services: Resourcing With Agility 

    In this article, we explore the pressing dynamic of talent disruption and its impact on resourcing critical business projects.

    Read the article

  • Securing cyber success with flexible operations

    In this article, we dive into the quickly evolving, mission-critical landscape of cybersecurity operations and the impact of next-generation managed services.

    Read the article

  • Meet the People of Operate Services

    Get to know some of the 90,000 people who work across Operate at Deloitte.

    Explore stories

Get in touch

Dr. Satish Pai

Dr. Satish Pai

President, Operate, Deloitte South Asia
Bipin Shah

Bipin Shah

Executive Director, Deloitte India

Let's connect

  • Get in touch
  • Explore careers
  • View locations
  • Learn about Deloitte

Services

  • Assurance
  • Audit
  • Business Process Solutions
  • Customer
  • Cyber
  • Deloitte Private
  • Engineering, AI & Data
  • Enterprise Technology & Performance
  • Global Employer Services
  • Human Capital
  • Legal
  • Risk, Regulatory & Forensic
  • Strategy & Transactions
  • Tax

About Deloitte

  • Events
  • Press Releases

Careers

  • Job Search
  • Alumni
  • Terms of Use
  • Cookies
  • Privacy

Note: The services and experiences described herein are intended to demonstrate Deloitte's experience and capabilities in these areas, however, due to independence restrictions that apply to audit clients (including affiliates), Deloitte is unable to provide certain services based on individual facts and circumstances. Therefore, the experiences and descriptions would not apply to services to audit clients.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.

© 2026. For information, contact Deloitte Global.