Government & Public Services on AWS

AWS understands that government agencies must balance economy and agility with security, compliance, and reliability.

Federal agencies choose AWS because it offers a complete platform that meets strict security and compliance standards across all classification levels. This makes it possible to execute missions with a common set of tools, a constant flow of the latest technology and the flexibility to rapidly scale with the mission. State and local governments use the agile and economical AWS cloud infrastructure for citizen services, justice and public safety, transportation, health and more.

In the education sector, AWS helps institutions personalise student-learning experiences, access applications anytime from anywhere and improve learning outcomes. Tens of thousands of nonprofits and nongovernmental organisations worldwide use AWS to increase their impact and advance mission goals by improving the performance of donor-facing websites, enhancing data practices through managed databases and analytics, propelling research through machine learning and improving remote monitoring with the Internet of Things (IoT).
 

• Strict security and compliance standards
• Execute missions with a common set of tools
• Constant flow of the latest technology
• Rapidly scale with the mission

Deloitte provides specialisation in a host of AWS-enabled business solutions that empower organisations with agile, intuitive technologies to build tomorrow’s innovations. These solutions can be seamlessly integrated to meet clients’ needs when and where they need them most. The Deloitte AWS relationship offers custom public sector solutions for clients to powerfully differentiate themselves from competitors, redefine industry realities and achieve their strategic priorities.

Deloitte’s Government & Public Services practice is committed to improving public outcomes and helping government agencies provide faster services through the cloud. Whether you are planning your migration strategy, looking to further improve an existing cloud deployment or seeking to secure and operate your cloud, Deloitte can assist. As a trusted advisor and AWS Partner Network (APN) Premier Consulting Partner with achieved competencies, Deloitte delivers solutions built on AWS to accelerate your mission, advance your cloud and amplify your possible.

As public sector clients look to cloud-based solutions to transition from single-channel and multichannel communications to omnichannel, Deloitte’s Digital Contact Centre is there to engineer, build and operate the full-scale contact centres they need to maximise taxpayer value and provide anytime, anywhere service to their citizens.

Key features

Deloitte’s Digital Contact Centre engineers and operators integrate your existing customer relationship management (CRM) and back-office solutions with workforce optimisation (WFO), automatic call distributor (ACD), interactive voice response (IVR), SMS, video conferencing, chatbot, and front-end systems.

• Create and deliver strategy. Our engineers, technologists and consultants design and guide every phase of delivery.
• Build technical infrastructure. We leverage decades of combined experience building cutting-edge solutions across industries, nationwide and internationally.
• Implement and operate. Deloitte deploys and manages labour in a tiered support model to resolve customer enquiries.
• Apply innovation and automation. We build and tailor omnichannel technology to meet clients’ needs in unprecedented ways.
• Conduct workforce management. Insightful quality assurance and workforce management tools deliver operational efficiencies and improve customer relations.

Offer efficient and personalised customer experiences as you improve operational efficiency, automate redundant processes and reduce infrastructure costs.

• Reduce time to market. Deployment is fast and configuration is simple, letting you offer your solutions more quickly.
• Enhance security. Leverage an architecture that is based on industry best practices with patterns to protect sensitive data.
• Give customers control. Robust, omnichannel AI self-service capabilities offer customers autonomy and conserve internal resources.
• Pay only for what you use. Get a scalable solution with a predictable pricing model based on consumption.
• Upgrade seamlessly. Deloitte accelerators let you upgrade to Amazon Connect with minimal disruption.

• To address Michigan’s urgent need in response to COVID-19, the Contact Tracing platform was implemented from design to go live in seven days. The platform uses AWS Connect and Pinpoint services to allow users to monitor contacts manually and automatically and provide resources and guidance during the monitoring period. The Contact Tracing application has seen exceptional success throughout the entire state, with 76 counties, including local health departments (LHDs), using the solution to monitor contacts in their jurisdiction. More than 1,100 volunteer tracers and LHD staff have been onboarded to the system and more than 42 thousand contacts have been monitored so far since going live.
• When a customer faced a unique, high-volume challenge related to the national health crisis, Deloitte designed, developed, and deployed an integrated platform capable of scaling to distribute 30 million emails and SMSs. The platform is made up of an AWS environment using Amazon Simple Email Service (SES), Simple Notification Service (SNS) and Simple Queue Service (SQS), as well as native capabilities such as Lambda and it is connected through MuleSoft middleware to a Salesforce platform. Salesforce triggers the distribution of targeted emails and texts. Deloitte engineers and operators worked through myriad compliance, transaction volume and peak-hour scenarios to deliver the platform’s required functionality on time and according to budget. Future releases are planned to address scenarios that could address volume 5 to 10 times that of the initial release.

Use leading-edge cloud technology to build digital twins of city systems, supply chains and large networks with FutureScape, a patented cloud-based digital twin and simulation platform. Deloitte’s FutureScape solution runs on AWS and allows users such as city planners to develop and test new concepts, scenarios and experiment with innovative solutions.

Key features

FutureScape is a unique, massive-scale simulation platform that helps users virtually explore problems in large systems and is powered by cloud services, AI, machine learning (ML), and video game engines.

• Interactive 3-D visualisation. Control and configure models through an immersive and responsive 3-D interface.
• Cloud-native. FutureScape is flexible and scalable and built on the fast, frictionless and affordable AWS cloud platform.
• Massive scale. Unlimited cloud computing power can handle your most complex systems and answer your biggest questions
• AI-enabled. AI algorithms learn iteratively from your data to enable actionable insights and predictions.
• Agent-based simulation. Observe the interconnectivity of specific, discrete components of your system, such as individual people.

Ask your biggest “what if?” questions and explore possible solutions by recreating intricate networks digitally, using Deloitte’s immersive, intelligent FutureScape platform.

• Scale infinitely. AWS cloud infrastructure provides all the capacity and agility you need to study entire cities or global networks.
• Run simulations with extremely high fidelity. FutureScape can model thousands of square miles, millions of inhabitants and all modes of transport and infrastructure at the same time.
• Present realistic visualisations. Demonstrate complex simulations to stakeholders with clear, easy-to-interpret visuals.
• Solve problems without hardware. FutureScape’s distributed cloud compute power can run multiple simulations at the same time.
• Generate customised data outputs. Robust simulation analysis and specific outcome reports drive dynamic decision-making.

A U.S. government customer created a digital twin of a financial market to simulate multiple financial shocks and risk scenarios. The simulation allows the organisation to identify systematic and institutional risks, evaluate the efficacy of proactive regulatory action and explore previously catastrophic financial events.

Learn more

• Massive-scale models of urban infrastructure and populations
• FutureScape: Experiment with the future