Deloitte’s 2023 Tax Transformation Trends survey examines fundamental shift towards insight-driven compliance amid challenging legal and regulatory landscape

"Dramatic changes are putting tremendous pressure on tax departments. Despite these challenges, tax and business leaders are increasingly making use of a wide range of resources to achieve their objectives—from relying on IT and Finance to help integrate tax into the ERP systems, to gaining technology and subject matter expertise via outsourcing to third parties. Our research echoes what we’re hearing from our clients aiming to move their transformation efforts forward and how priorities have changed after the pandemic and what skills they require for the future."
Andy Gwyther, Partner, Global Operate Leader, Deloitte Tax & Legal

Key themes from the 2023 Tax Transformation Trends Survey:

• Holistic data management and integrated systems are required for insight-driven global compliance. The importance of complying with a changing tax environment was reflected in the challenges that tax departments are expected to face over the next three to five years, with complying with evolving tax laws and regulations around the world (43%) being cited most often.
• Costs and efficiency are still important, but not the top priority for tax transformation efforts. Although responding to changing tax laws and regulations has moved to the top of the agenda for many tax departments, achieving greater efficiency remains an important objective. When asked about the priorities for their tax department over the next three to five years, 31% of respondents cited increase the efficiency/reduce the operating costs of the tax department.
• Outsourcing is a prime strategy to access technology capabilities. Outsourcing has long been recognised as a tool for increasing efficiency, but access to technology tools is now an even more important driver. Respondents cited access to the latest technology capabilities (54%) even more often than reduced operating costs (51%) as a major or significant benefit of outsourcing an entire activity or function in the tax department. Reduced need for capital investment in technology (45%) was also named as an important benefit.
• Tax isn’t just done in the tax department any more. There has been a notable trend, at least since 2016, to move key tax activities outside of the tax department, either to other functions within the company or to third-party providers. When asked about their company’s most important strategies to achieve a lower-cost operating model, respondents most often named implementing/increasing use of shared service centres (53%), migrating activity out of the tax department to other teams within the business (48%) and third-party outsourcing (40%). All three of these strategies have increased compared to 2021 survey findings.
• Future skills requirements are giving rise to the “hybrid tax professional.” As tax departments reorganise and adapt to the changing legal and regulatory tax landscape, they need to develop professional teams with the new skills required, especially data management and technology expertise. When asked where their tax department will have the greatest need for skills over the next three to five years, respondents most often named data analytics, data-driven strategic insights and data management (44%)—a reflection of the growing importance of data-driven decision making and increased government requirements for direct access to companies’ tax data.

About the Deloitte Tax Transformation Trends Survey

Deloitte surveyed over 300 senior tax and finance leaders at companies across a variety of industries, sizes, and regions to understand their future vision for the tax function and how they plan to achieve that vision. Deloitte also conducted a series of qualitative individual interviews with senior tax executives at large multinational companies to develop deeper insights into their tax transformation efforts. Click here to read the executive summary.