India strengthens its position as the global epicentre for GCCs
Suggestions for a National Framework on GCCs
Over the past three decades, GCCs in India have evolved from cost-focused technology hubs into strategic extensions of global headquarters, integrating multiple business functions and driving innovation, R&D, and market growth. This transformation has unfolded across four distinct phases, each marking a leap in capability, role, and strategic value within the global operating model.
Overview of the Framework for National Policy for GCCs
The framework is anchored in a bold vision to position GCCs as strategic contributors to India’s economic growth, driving innovation, employment, and investment across allied sectors through AI, emerging technologies, and enhanced market access. It is built on four key pillars—developing a robust talent pipeline, creating world-class plug-and-play physical and digital infrastructure, enhancing the competitiveness of cities as growth engines, and fostering an innovation-led ecosystem. To ensure effective implementation and measurable impact, it integrates policy instruments, investment promotion and facilitation, and a strong governance model with defined outcomes and feedback mechanisms that evolve with industryneeds.
The framework is further supported by critical success factors such as
Strategic Vision and Objectives
Key growth drivers
From deep talent pools and cost advantages to world-class infrastructure and a thriving innovation ecosystem, these key growth drivers are shaping a future-ready, globally competitive GCC landscape.
India’s GCCs have transformed from back-office hubs into global innovation engines. With expansion beyond metros, untapped global opportunities, and the potential to reach 5000 centres creating millions of jobs, the sector is poised to cement India’s leadership in the global GCC landscape.
India Market Insights
- 9 Indian banks have been recognized as ‘Digital Champions’ out of 40 banks being awarded the title globally
- India’s DBM Index has grown from 43% to 59%, witnessing a 16-percentage point (pp) increase
- Indian digital champions have outperformed global digital champions across most journey steps, with India’s overall DBM Index of 59% exceeding the global average DBM Index by 20 percentage points (pp)
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